Please read the Tracker365 Terms & Conditions and Privacy Policy. By signing in and using the software, you agree to be bound by these documents.
Effective Date: 16 October 2026
Welcome to Tracker365, an Enterprise IT Asset Management Software ("Software" or "Product") developed, owned, and maintained by Natraj Infotech Pvt. Ltd. ("Company", "we", "our", or "us").
Tracker365 is designed to help organizations efficiently manage their IT infrastructure by providing centralized management of IT assets, hardware inventory, software licenses, employee asset allocation, procurement, vendor management, warranty tracking, helpdesk operations, network devices, accessories, and related IT operations through a unified platform.
These Terms & Conditions ("Terms") govern your access to and use of:
The Tracker365 website;
The Tracker365 software application;
Product demonstrations;
Software licensing;
Installation and deployment services;
Product documentation;
Technical support;
Software updates;
Maintenance services; and
Any related products or services provided by Natraj Infotech Pvt. Ltd.
By accessing our website, requesting a demonstration, downloading, installing, activating, licensing, or using Tracker365 in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, and any applicable License Agreement or Commercial Agreement entered into with Natraj Infotech Pvt. Ltd.
If you are accepting these Terms on behalf of a company, organization, institution, or other legal entity, you represent and warrant that you have the legal authority to bind such entity to these Terms. If you do not possess such authority, or if you do not agree with these Terms, you must not install, activate, access, or use Tracker365.
Tracker365 is intended solely for professional, commercial, governmental, educational, healthcare, manufacturing, pharmaceutical, financial, and enterprise environments. It is not designed or licensed for personal or consumer use.
The Company reserves the right to modify, update, suspend, or discontinue any feature, functionality, service, or portion of Tracker365 at its sole discretion, subject to applicable commercial agreements. Updated versions of these Terms may be published periodically on the official Tracker365 website, and continued use of the Product after such publication constitutes acceptance of the revised Terms.
Nothing contained in these Terms shall be interpreted as transferring ownership of Tracker365 or any associated intellectual property rights to the Customer. Tracker365 is licensed, not sold, and all rights not expressly granted under these Terms remain the exclusive property of Natraj Infotech Pvt. Ltd.
For the purposes of these Terms & Conditions, the following terms shall have the meanings set forth below unless the context otherwise requires:
2.1 Company
"Company", "We", "Us", or "Our" means Natraj Infotech Pvt. Ltd., the legal owner, developer, licensor, and provider of Tracker365, including its software, website, documentation, updates, and related services.
2.2 Product
"Product" means Tracker365, the Enterprise IT Asset Management Software developed by Natraj Infotech Pvt. Ltd., including all modules, components, updates, documentation, user interfaces, reports, and related functionalities.
2.3 Customer
"Customer" means any organization, company, institution, government entity, educational institution, healthcare organization, or other legal entity that purchases, licenses, evaluates, deploys, or uses Tracker365.
2.4 Authorized User
"Authorized User" means any employee, administrator, contractor, consultant, or individual who has been granted permission by the Customer to access and use Tracker365.
2.5 Customer Administrator
"Customer Administrator" means the individual designated by the Customer who is responsible for managing user accounts, assigning permissions, configuring system settings, and administering Tracker365 within the Customer's organization.
2.6 Software
"Software" means the Tracker365 application, including executable files, modules, databases, user interfaces, APIs, documentation, updates, patches, and all associated software components supplied by the Company.
2.7 License
"License" means the limited, non-exclusive, non-transferable, and revocable right granted by the Company permitting the Customer to use Tracker365 in accordance with these Terms and the applicable commercial agreement.
2.8 License Key
"License Key" means the unique activation credential issued by the Company for enabling and validating the licensed use of Tracker365.
2.9 Trial License
"Trial License" means a temporary evaluation license provided by the Company for demonstration or testing purposes, subject to limitations determined by the Company.
2.10 Customer Data
"Customer Data" means all information entered, uploaded, stored, processed, or generated within Tracker365 by the Customer or its Authorized Users, including but not limited to IT asset records, employee information, procurement records, vendor information, software license details, warranty information, helpdesk records, reports, attachments, audit logs, and configuration data.
2.11 Infrastructure
"Infrastructure" means the servers, operating systems, databases, storage devices, cloud environments, virtual machines, networking equipment, firewalls, security appliances, and related IT resources owned or managed by the Customer where Tracker365 is deployed.
2.12 Deployment
"Deployment" means the installation and configuration of Tracker365 within the Customer's On-Premise infrastructure or Customer-controlled Cloud Server environment.
2.13 On-Premise Deployment
"On-Premise Deployment" means the installation of Tracker365 on servers owned, operated, or controlled by the Customer within its own infrastructure.
2.14 Cloud Deployment
"Cloud Deployment" means the installation of Tracker365 on cloud infrastructure selected, managed, or controlled by the Customer, including public, private, or hybrid cloud environments.
2.15 Database
"Database" means the PostgreSQL database used by Tracker365 to store Customer Data within the Customer's infrastructure.
2.16 Support Services
"Support Services" means technical assistance, troubleshooting, product guidance, issue resolution, software updates, maintenance, and related support provided by the Company in accordance with the applicable support plan.
2.17 Remote Support
"Remote Support" means technical assistance provided by the Company through remote access tools such as AnyDesk, TeamViewer, or other mutually agreed remote support software, only after obtaining the Customer's explicit authorization.
2.18 Updates
"Updates" means software improvements, patches, bug fixes, security enhancements, performance optimizations, and feature improvements released by the Company for Tracker365.
2.19 Authentication
"Authentication" means the process of verifying the identity of an Authorized User using supported authentication methods, including Email One-Time Password (OTP), Microsoft Account Sign-In, or other authentication mechanisms supported by the Product.
2.20 Business Day
"Business Day" means any day other than Saturday, Sunday, or a public holiday observed in Ahmedabad, Gujarat, India, unless otherwise specified in a separate written agreement.
2.21 Confidential Information
"Confidential Information" means any non-public business, technical, financial, operational, or commercial information disclosed by either party, whether in written, electronic, oral, or any other form, including product documentation, pricing, business strategies, software architecture, customer records, and technical specifications.
2.22 Intellectual Property
"Intellectual Property" means all copyrights, trademarks, patents, trade secrets, software source code, object code, documentation, databases, logos, designs, workflows, user interfaces, APIs, and all other proprietary rights relating to Tracker365 owned by Natraj Infotech Pvt. Ltd.
2.23 Website
"Website" means the official Tracker365 website located at https://tracker-365.com and any associated web pages operated by the Company.
2.24 Terms
"Terms" means these Terms & Conditions, including any future amendments, revisions, schedules, annexures, or policies published by the Company.
2.25 Applicable Laws
"Applicable Laws" means all laws, regulations, governmental orders, and legal requirements applicable to the use of Tracker365, including but not limited to the laws of the Republic of India.
By accessing the Tracker365 website, requesting a product demonstration, downloading, installing, activating, licensing, accessing, or using Tracker365 in any manner, the Customer and its Authorized Users acknowledge that they have read, understood, and agreed to be legally bound by these Terms & Conditions, the Privacy Policy, and any applicable License Agreement, Commercial Agreement, or Order Confirmation issued by Natraj Infotech Pvt. Ltd.
The acceptance of these Terms constitutes a legally binding agreement between the Customer and Natraj Infotech Pvt. Ltd. governing the use of Tracker365 and all related products and services.
If an individual accepts these Terms on behalf of an organization, company, institution, government body, or any other legal entity, such individual represents and warrants that they possess the legal authority to bind that entity to these Terms. The Company shall not be responsible for verifying such authority, and the Customer shall remain fully responsible for ensuring that only authorized representatives accept these Terms.
If the Customer or any Authorized User does not agree with any provision of these Terms, they must immediately discontinue the use of the Tracker365 website, software, documentation, support services, and all related offerings. Continued access to or use of Tracker365 after the publication of revised Terms shall constitute acceptance of those revised Terms.
The Company may require Customers to provide explicit acceptance of these Terms through electronic confirmation, written agreements, license activation, purchase orders, email confirmations, or other legally recognized methods. Such acceptance shall have the same legal effect as a handwritten signature, to the extent permitted by applicable law.
For Customers purchasing Tracker365 through an authorized sales process, reseller, distributor, implementation partner, or commercial agreement, these Terms shall apply in conjunction with the applicable purchase documents, quotations, proposals, license agreements, or service agreements. In the event of any conflict between these Terms and a separately executed written agreement signed by both parties, the signed written agreement shall prevail only to the extent of such conflict.
The Customer acknowledges that the use of Tracker365 may require internet connectivity for license validation, authentication, software updates, or other product-related services. The inability to access such services due to the Customer's network, infrastructure, or internet availability shall not affect the validity or enforceability of these Terms.
Nothing in this Section shall be interpreted as granting ownership of Tracker365 or any intellectual property rights to the Customer. The Product is licensed for use subject to these Terms and remains the exclusive property of Natraj Infotech Pvt. Ltd.
Tracker365 is designed exclusively for legitimate business, commercial, governmental, educational, healthcare, manufacturing, pharmaceutical, financial, and other enterprise organizations requiring centralized IT Asset Management and related operational capabilities. The Product is intended solely for professional and organizational use and is not designed or licensed for personal, household, or consumer purposes.
To access, evaluate, purchase, deploy, or use Tracker365, the Customer represents and warrants that:
The Customer is a legally recognized organization, business entity, institution, government body, or other lawful organization capable of entering into legally binding agreements.
The individual accepting these Terms has the full legal authority to act on behalf of the Customer and to bind the organization to these Terms & Conditions.
All information provided to Natraj Infotech Pvt. Ltd. during product enquiries, demonstrations, licensing, implementation, or support is true, accurate, complete, and kept up to date.
The Customer shall use Tracker365 only for lawful business purposes and in compliance with all applicable laws, regulations, and industry requirements.
The Customer is solely responsible for ensuring that all Authorized Users accessing Tracker365 are properly authorized, adequately trained, and comply with these Terms. Any action performed by an Authorized User shall be deemed to have been performed on behalf of the Customer, and the Customer shall remain responsible for such actions.
Where Tracker365 is deployed within the Customer's infrastructure, the Customer is responsible for ensuring that its servers, operating systems, databases, cloud environments, network infrastructure, and related systems meet the minimum technical requirements necessary for the proper installation and operation of the Product.
If Tracker365 is provided under a Free Trial, evaluation, proof-of-concept (POC), demonstration, or pilot deployment, such access shall be subject to additional limitations determined by the Company, including but not limited to duration, functionality, technical support, and usage restrictions. The Company reserves the right to modify, suspend, or terminate any trial or evaluation access at its sole discretion without prior notice.
The Customer shall not permit unauthorized persons to access, use, copy, distribute, sublicense, lease, rent, transfer, or otherwise make Tracker365 available to any third party except as expressly permitted under the applicable License Agreement or written authorization from Natraj Infotech Pvt. Ltd.
The Company reserves the right to refuse, suspend, or terminate access to Tracker365 if:
The Customer provides false, misleading, or incomplete information.
The Product is used in violation of these Terms or applicable laws.
License fees remain unpaid beyond the agreed payment terms.
Unauthorized copying, redistribution, reverse engineering, or misuse of the Product is detected.
Continued use of the Product may expose the Company, its intellectual property, or other customers to legal, operational, or security risks.
Nothing contained in this Section shall obligate Natraj Infotech Pvt. Ltd. to provide software licenses, implementation services, technical support, or commercial services to any organization. All commercial engagements remain subject to the Company's internal approval processes, product availability, licensing policies, and applicable commercial agreements.
Eligibility under this Section does not create any ownership rights in Tracker365. The Product remains the exclusive intellectual property of Natraj Infotech Pvt. Ltd. and is licensed to eligible Customers only in accordance with these Terms.
Tracker365 is an Enterprise IT Asset Management Software developed by Natraj Infotech Pvt. Ltd. to assist organizations in managing and monitoring their IT assets, infrastructure, software licenses, procurement activities, employee asset allocation, vendor information, warranty records, helpdesk operations, and other related IT management processes through a centralized platform.
Subject to the applicable License Agreement, Commercial Agreement, or Quotation accepted by the Customer, the Company may provide one or more of the following services:
5.1 Software Licensing
The Company grants eligible Customers a software license based on the applicable licensing model, commercial agreement, or employee-count-based licensing plan. The license authorizes the Customer to use Tracker365 solely for its internal business operations and in accordance with these Terms.
5.2 Product Deployment
Tracker365 may be deployed either:
On the Customer's own Ubuntu-based On-Premise Server; or
On a Customer-controlled Cloud Server or Virtual Infrastructure.
The Company shall provide installation assistance as agreed under the applicable commercial engagement. The Customer remains solely responsible for providing and maintaining the required hardware, operating system, cloud infrastructure, networking environment, database server, and related system resources necessary for deployment.
5.3 Deployment Acceptance
Following the completion of installation, configuration, and initial verification of Tracker365, the Customer shall review the deployment and confirm that the Product has been successfully installed and is operating in accordance with the agreed deployment scope.
Where the Customer confirms successful deployment, whether through written communication, email confirmation, deployment sign-off, acceptance document, or commencement of production use, the deployment shall be deemed accepted.
Once deployment has been accepted, any subsequent issues arising from Customer-controlled infrastructure, operating system modifications, network changes, database alterations, security policy changes, third-party software updates, or other Customer-initiated changes shall not be considered defects in the original deployment performed by the Company.
Any additional investigation, reconfiguration, reinstallation, or remediation required after such Customer-initiated changes may be treated as a separate professional service and may be subject to additional charges under the applicable Commercial Agreement.
5.4 License Activation
The Company shall issue and manage software license keys through its authorized licensing system.
License activation may require internet connectivity for validation, activation, renewal, or verification purposes.
The Company reserves the right to suspend, revoke, or restrict license activation where fraudulent use, unauthorized deployment, license misuse, or violation of these Terms is detected.
5.5 Product Updates
The Company may periodically release software updates, security patches, bug fixes, feature enhancements, performance improvements, and compatibility updates.
Unless otherwise specified in a separate written agreement, Customers holding a valid license shall be entitled to receive standard product updates without additional software licensing charges.
The Company does not guarantee that every update will introduce new functionality, nor does it guarantee compatibility with unsupported operating systems, third-party software, or modified customer environments.
5.6 Technical Support
Technical support may include:
Installation guidance
License activation assistance
Product configuration guidance
Troubleshooting
Bug reporting
Software issue resolution
Update assistance
General product guidance
Support services shall be provided during the Company's official business hours unless otherwise agreed in writing under a separate Support Agreement or Service Level Agreement (SLA).
5.7 Remote Support Services
Where technical issues cannot reasonably be resolved through documentation, email, or telephone support, the Company may provide remote technical assistance using remote access software such as AnyDesk, TeamViewer, or any other mutually agreed remote support tool.
Remote support shall only be initiated after obtaining the Customer's explicit approval.
The Customer shall remain responsible for monitoring the remote session and may terminate the session at any time.
The Company shall access only those systems necessary for resolving the reported issue and shall not intentionally access unrelated business information.
5.8 Product Demonstration and Trial
The Company may provide product demonstrations, proof-of-concept (POC) environments, or trial licenses for evaluation purposes.
Such demonstrations or trial versions may include functional, technical, or time-based limitations and shall not create any obligation upon the Company to provide permanent access, additional functionality, or commercial discounts.
The Company reserves the right to withdraw, suspend, or discontinue trial access at its sole discretion.
5.9 Exclusions
Unless expressly agreed in writing, the Company's services do not include:
Management of the Customer's database
Database administration
Cybersecurity monitoring
Firewall management
Network administration
Operating system administration
Cloud infrastructure management
Third-party software maintenance
Hardware maintenance or repair
Disaster recovery management
Data backup management
Continuous monitoring services
Custom software development
Features outside the standard Tracker365 product
Any service outside the standard scope shall require a separate written commercial agreement.
5.10 Service Modifications
Natraj Infotech Pvt. Ltd. reserves the right to improve, modify, discontinue, replace, or enhance any feature, module, interface, functionality, documentation, or service relating to Tracker365 in order to improve product quality, security, performance, regulatory compliance, or customer experience.
Where commercially or technically appropriate, Customers shall be informed of material changes through official communication channels.
5.11 No Guaranteed Business Outcomes
Tracker365 is designed to assist organizations in improving IT Asset Management processes and operational efficiency.
However, the Company does not guarantee any specific business outcome, including but not limited to increased productivity, cost savings, regulatory compliance, operational improvements, business continuity, or financial performance.
The effectiveness of the Product depends upon proper deployment, configuration, infrastructure, operational processes, user adoption, and the Customer's internal management practices.
Tracker365 is licensed, not sold. Subject to these Terms & Conditions and the applicable Commercial Agreement, Natraj Infotech Pvt. Ltd. grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install, access, and use Tracker365 solely for the Customer's internal business operations.
The license granted under this Agreement does not transfer ownership of Tracker365 or any associated intellectual property rights. All ownership rights, title, and interest in the Product shall remain exclusively with Natraj Infotech Pvt. Ltd.
6.1 License Grant
Upon successful completion of the applicable commercial process and payment obligations (where applicable), the Company shall issue a valid software license authorizing the Customer to deploy and use Tracker365 within its own organization.
The Customer may use the Product only in accordance with:
These Terms & Conditions;
The applicable Commercial Agreement;
The issued License Key;
The purchased licensing plan; and
Any written instructions provided by the Company.
6.2 Licensing Model
Tracker365 follows an Employee Count-Based Licensing Model.
The applicable license is determined based on the number of employees covered under the purchased license plan, as specified in the applicable quotation, proposal, purchase order, invoice, or commercial agreement.
Unless otherwise agreed in writing, the Customer shall ensure that the actual usage of Tracker365 remains within the licensed employee capacity.
6.3 Authorized Users
Subject to the purchased licensing plan, Tracker365 supports multiple Authorized Users within the Customer's organization.
User accounts shall be created and managed exclusively by the Customer Administrator.
The Customer shall ensure that all Authorized Users use the Product only for legitimate business purposes and in accordance with these Terms.
6.4 License Activation
Each licensed deployment of Tracker365 requires activation through a valid License Key issued by Natraj Infotech Pvt. Ltd.
License activation may require internet connectivity for:
Initial activation;
License verification;
Renewal validation;
Product authentication; or
Other licensing-related services.
The Company reserves the right to refuse, suspend, or revoke license activation where fraudulent activity, unauthorized deployment, license tampering, or violation of these Terms is detected.
6.5 License Validity and Renewal
The validity period of the software license shall be specified in the applicable commercial agreement or license documentation.
Where the license is subject to renewal, the Customer shall complete the applicable renewal process before the expiration date to ensure uninterrupted access to licensed functionality.
Failure to renew the license within the applicable period may result in the Product operating under restricted functionality as determined by the Company.
6.6 License Expiry
Upon expiration of the applicable license, Tracker365 may automatically transition into Read-Only Mode, subject to the Company's licensing policies.
During Read-Only Mode:
Existing records may remain accessible for viewing.
Creation of new records may be restricted.
Modification or deletion of existing records may be restricted.
Certain licensed features may become unavailable.
Administrative functions may be limited.
The specific behavior of Read-Only Mode may vary depending on the applicable licensing plan and software version.
6.7 License Restrictions
Except as expressly permitted by the Company in writing, the Customer shall not:
Copy or reproduce Tracker365;
Modify, adapt, translate, or create derivative works;
Reverse engineer, decompile, or disassemble the Product;
Circumvent or disable licensing mechanisms;
Share, sublicense, rent, lease, or distribute the software to any third party;
Use the Product for providing commercial hosting or software-as-a-service to third parties;
Remove copyright notices, trademarks, or proprietary markings;
Attempt to bypass security or license validation mechanisms.
Any unauthorized use shall constitute a material breach of these Terms.
6.8 License Transfer
Unless expressly approved in writing by Natraj Infotech Pvt. Ltd., software licenses are non-transferable.
The Customer shall not assign, transfer, sell, lease, sublicense, or otherwise make the License available to another organization, affiliate, or third party.
Any unauthorized transfer shall automatically render the License subject to suspension or termination.
6.9 Trial License
The Company may provide a Free Trial License solely for evaluation purposes.
Trial Licenses:
are temporary;
may contain functional limitations;
may expire automatically;
may be withdrawn at any time;
do not create any obligation on the Company to provide a commercial license.
Data created during a Trial License may not be retained after expiration unless otherwise agreed by the Company.
6.10 Suspension and Revocation
The Company reserves the right to suspend, deactivate, or revoke any software license where:
License fees remain unpaid;
Fraudulent information has been provided;
Unauthorized copying or distribution is detected;
License misuse is identified;
Reverse engineering is attempted;
The Product is used in violation of applicable laws;
The Customer materially breaches these Terms.
Where reasonably practicable, the Company may provide prior notice before suspension; however, immediate suspension may occur where necessary to protect the Company's intellectual property, licensing system, or legal rights.
6.11 Reservation of Rights
Except for the limited rights expressly granted under these Terms, all rights relating to Tracker365 are reserved by Natraj Infotech Pvt. Ltd.
No provision of these Terms shall be interpreted as granting the Customer any ownership interest in the software, source code, trademarks, patents, documentation, databases, APIs, product architecture, or any other intellectual property associated with Tracker365.
The Customer acknowledges that Tracker365 is deployed within the Customer's own infrastructure and that the Customer retains full responsibility for the operation, administration, security, maintenance, and lawful use of the Product and its associated environment.
The Customer shall ensure that Tracker365 is used only in accordance with these Terms, the applicable License Agreement, and all applicable laws and regulations.
7.1 Infrastructure Responsibilities
The Customer is solely responsible for providing and maintaining the infrastructure required for the successful deployment and operation of Tracker365, including but not limited to:
Ubuntu Server or Customer-controlled Cloud Server
Virtual or Physical Server Infrastructure
PostgreSQL Database
Network Connectivity
Firewall Configuration
Storage Systems
Operating System Maintenance
Server Performance Monitoring
Internet Connectivity (where required)
The Company shall not be responsible for failures resulting from inadequate or improperly maintained infrastructure.
7.2 Customer Change Management
Following the successful deployment of Tracker365, the Customer shall be solely responsible for managing any modifications made to its infrastructure, including but not limited to operating system updates, server configuration changes, firewall modifications, network changes, database configuration, virtualization settings, cloud infrastructure, security policies, storage configuration, SSL certificates, domain settings, third-party software installations, or any other changes affecting the deployment environment.
The Customer shall notify the Company before implementing any material changes that may affect the operation of Tracker365 where technical guidance from the Company is required.
The Company shall not be responsible for software malfunction, deployment failure, performance degradation, compatibility issues, service interruption, or data loss resulting from Customer-initiated infrastructure changes made after successful deployment.
Where such Customer-controlled changes require troubleshooting, reconfiguration, reinstallation, migration assistance, or additional technical support, the Company may provide such services under a separate support engagement or professional services agreement, which may be subject to additional charges.
7.3 Database Management
Tracker365 stores operational data within the Customer's PostgreSQL database.
The Customer is solely responsible for:
Database installation and configuration
Database administration
Database security
Database credentials
Database performance
Database maintenance
Database backup
Database recovery
Database access permissions
Natraj Infotech Pvt. Ltd. does not host, monitor, or manage the Customer's production database unless specifically agreed in writing.
7.4 Information Security
The Customer shall implement appropriate administrative, technical, and organizational security measures to protect its systems and data.
These measures include, but are not limited to:
Strong password policies
Multi-factor authentication (where available)
Firewall protection
Antivirus / Anti-malware protection
Secure network architecture
Operating system updates
Security patch management
Access logging
Security monitoring
Vulnerability management
The Company is not responsible for security incidents resulting from inadequate security practices implemented by the Customer.
7.5 User Management
The Customer shall designate one or more Customer Administrators responsible for managing access to Tracker365.
The Customer is responsible for:
Creating user accounts
Assigning user roles
Managing permissions
Resetting passwords
Disabling inactive accounts
Removing access for former employees
Monitoring user activity
The Customer shall ensure that login credentials remain confidential and are not shared between users.
7.6 Backup and Disaster Recovery
The Customer is solely responsible for maintaining an appropriate backup and disaster recovery strategy.
The Customer shall:
Perform regular database backups
Verify backup integrity
Test restoration procedures periodically
Store backups securely
Maintain backup retention policies
Implement disaster recovery procedures appropriate to its business requirements
The Company shall not be liable for any loss of Customer Data resulting from inadequate backup or recovery procedures.
7.7 Compliance with Applicable Laws
The Customer is responsible for ensuring that its use of Tracker365 complies with all applicable laws, regulations, industry standards, and internal organizational policies, including those relating to:
Data protection
Privacy
Employment records
Information security
Intellectual property
Government regulations
Industry-specific compliance requirements
The Company does not provide legal or regulatory compliance services.
7.8 Third-Party Software and Infrastructure
Where Tracker365 operates together with third-party software, operating systems, databases, cloud platforms, authentication providers, or other external technologies, the Customer is responsible for obtaining and maintaining all necessary licenses, subscriptions, permissions, and support arrangements relating to such third-party products.
The Company is not responsible for failures caused by unsupported or improperly configured third-party systems.
7.9 Authorized Use
The Customer shall ensure that Tracker365 is used only for legitimate business purposes.
The Customer shall not:
Use the Product for unlawful activities
Attempt to bypass licensing mechanisms
Circumvent security controls
Introduce malicious software
Use Tracker365 to infringe third-party rights
Permit unauthorized individuals to access the Product
7.10 Cooperation During Support
Where technical support is requested, the Customer agrees to provide reasonable cooperation, including:
Access to relevant system logs
Error messages
Configuration details
Screenshots (where appropriate)
Remote access approval through AnyDesk, TeamViewer, or another mutually agreed remote support tool
Remote support shall only be performed after the Customer's explicit authorization.
7.11 Responsibility for Customer Data
The Customer acknowledges that all business information entered into Tracker365 remains under its exclusive control.
The Customer is solely responsible for:
Accuracy of entered data
Data retention
Data quality
Data security
Data exports
Compliance with internal data governance policies
The Company does not routinely access, process, store, or monitor Customer Data within the Customer's production environment.
Natraj Infotech Pvt. Ltd. recognizes the importance of protecting customer privacy and maintaining the confidentiality of business information. Tracker365 has been designed with a privacy-first architecture where the Customer retains ownership and control of its operational data.
Unless expressly agreed in writing through a separate managed service, cloud hosting agreement, or support engagement, Natraj Infotech Pvt. Ltd. does not routinely collect, host, process, monitor, or store the Customer's operational business data.
The Company collects only the minimum information necessary for software licensing, customer communication, product support, and business operations as described in the Privacy Policy.
8.1 Customer Data Ownership
All operational data created, imported, stored, or managed within Tracker365, including but not limited to:
IT Asset Records
Employee Information
Vendor Information
Procurement Records
Software License Records
Warranty Information
Helpdesk Tickets
Network Device Information
Reports
Documents
Inventory Records
Business Configuration Data
shall remain the exclusive property of the Customer.
Nothing contained in these Terms shall transfer ownership of Customer Data to Natraj Infotech Pvt. Ltd.
8.2 Customer-Controlled Deployment
Tracker365 is installed within the Customer's own infrastructure.
Depending upon the purchased deployment model, the software may be installed on:
Customer-owned Ubuntu Server
Customer-controlled Cloud Server
Customer-managed Virtual Machine
Customer-managed Enterprise Infrastructure
The Company does not require Customer operational data to be transferred to Company servers for normal software usage.
8.3 Information Collected by the Company
The Company may collect limited business information necessary for:
Software License Generation
License Activation
License Validation
License Renewal
Customer Support
Product Communication
Product Updates
Technical Notifications
Billing and Commercial Communication
Such information may include:
Company Name
Business Email Address
Contact Person Name
Business Contact Number
Product Edition
Software Version
License Key Information
License Validity Details
The Company does not intentionally collect Customer operational business records as part of normal software operation.
8.4 Website Analytics
When users visit the Tracker365 website, certain technical information may be collected automatically for security, analytics, and website improvement purposes.
Such information may include:
IP Address
Browser Type
Device Type
Operating System
Website Pages Visited
Date and Time of Visit
Referring Website
Cookies
Diagnostic Information
This information is used solely for improving website performance, security, and user experience.
8.5 Remote Support Access
Where remote technical support is requested, Natraj Infotech Pvt. Ltd. may temporarily access Customer systems through remote support software such as AnyDesk, TeamViewer, or any mutually agreed remote access solution.
Remote access shall occur only:
After explicit Customer approval;
For resolving the reported issue;
For the duration necessary to provide support.
The Customer may observe, supervise, restrict, or terminate the remote session at any time.
The Company shall make reasonable efforts to avoid accessing business information unrelated to the reported technical issue.
8.6 Confidentiality of Customer Information
The Company shall treat all Customer business information received during licensing, implementation, technical support, or commercial discussions as confidential.
Such information shall not be disclosed to any third party except:
With the Customer's written consent;
Where required by applicable law;
Where disclosure is required by a competent legal authority.
Reasonable administrative, technical, and organizational safeguards shall be implemented to protect confidential information.
8.7 Customer Responsibilities for Privacy
Since Tracker365 operates within the Customer's own infrastructure, the Customer remains solely responsible for:
Protection of Personal Data
Database Security
User Access Control
Employee Privacy
Data Retention Policies
Data Deletion Policies
Regulatory Compliance
Internal Information Security Policies
The Company shall not be responsible for privacy incidents resulting from Customer-controlled systems or infrastructure.
8.8 Compliance with Data Protection Laws
Customers are responsible for ensuring that their use of Tracker365 complies with all applicable privacy and data protection laws, including any local, national, or international regulations applicable to their business.
Where required by law, the Customer shall obtain all necessary consents, provide required privacy notices, and fulfill all legal obligations relating to the processing of personal data.
8.9 Privacy Policy
The Company's collection, use, storage, and protection of business contact information is governed by the Tracker365 Privacy Policy.
The Privacy Policy forms an integral part of these Terms & Conditions and should be read together with this Agreement.
8.10 Reservation of Rights
Nothing contained in this Section shall be interpreted as granting Natraj Infotech Pvt. Ltd. any ownership rights over Customer Data.
The Company processes only the minimum information necessary to deliver software licensing, customer support, and related business services, while all operational data generated through Tracker365 remains under the Customer's ownership and control.
Tracker365, including its software, source code, object code, architecture, databases, user interface, workflows, documentation, APIs, designs, graphics, trademarks, logos, trade names, reports, manuals, templates, product features, and all related materials are the exclusive intellectual property of Natraj Infotech Pvt. Ltd. and are protected under applicable intellectual property laws, copyright laws, trademark laws, trade secret laws, and other applicable legal provisions.
9.1 Ownership
All rights, title, and interest in and to Tracker365 shall remain solely and exclusively with Natraj Infotech Pvt. Ltd.
Nothing contained in these Terms, any License Agreement, Commercial Agreement, Quotation, Purchase Order, or other documentation shall transfer ownership of Tracker365 or any associated intellectual property to the Customer.
The Customer receives only a limited right to use the Product in accordance with the purchased License.
9.2 Licensed, Not Sold
Tracker365 is licensed and not sold.
The purchase of a software license grants only the right to use the Product under the applicable licensing terms.
No ownership rights in the software, source code, product architecture, algorithms, or proprietary technology are transferred to the Customer.
9.3 Copyright Protection
All software code, documentation, user manuals, implementation guides, training materials, reports, images, icons, graphics, layouts, website content, marketing materials, and other original works relating to Tracker365 are protected by applicable copyright laws.
No part of such materials may be reproduced, copied, distributed, published, translated, modified, or commercially exploited without the prior written consent of Natraj Infotech Pvt. Ltd.
9.4 Trademark Rights
"Tracker365", the Tracker365 logo, "Natraj Infotech", and all associated names, product identifiers, logos, slogans, and branding elements are the trademarks or proprietary marks of Natraj Infotech Pvt. Ltd.
The Customer shall not use, register, copy, modify, imitate, or otherwise exploit any Company trademarks without prior written permission.
9.5 Restrictions on Source Code
Except where expressly permitted by applicable law, the Customer shall not:
Access the source code;
Attempt to obtain the source code;
Reverse engineer the software;
Decompile or disassemble the Product;
Modify internal program logic;
Create derivative works;
Copy software architecture or workflows;
Circumvent software protection mechanisms.
9.6 Customer Feedback
The Customer may voluntarily provide suggestions, recommendations, enhancement requests, bug reports, feature ideas, or other feedback regarding Tracker365.
Unless otherwise agreed in writing, all such feedback may be used by Natraj Infotech Pvt. Ltd. without restriction and without any obligation to provide compensation, royalties, ownership rights, or attribution.
9.7 Third-Party Components
Tracker365 may include or integrate with third-party software components, open-source libraries, operating systems, databases, authentication services, or other technologies.
Ownership of such third-party components remains with their respective owners and is governed by their applicable license terms.
Nothing in these Terms transfers ownership of third-party intellectual property to the Customer.
9.8 Unauthorized Use
Any unauthorized copying, duplication, distribution, resale, modification, reverse engineering, public distribution, commercial exploitation, or infringement of Tracker365 or its intellectual property shall constitute a material breach of these Terms.
The Company reserves the right to pursue all remedies available under applicable law, including injunctive relief, damages, termination of licenses, and other legal actions.
9.9 Reservation of Rights
All rights not expressly granted under these Terms are reserved by Natraj Infotech Pvt. Ltd.
No implied licenses, ownership rights, or intellectual property rights shall arise by implication, estoppel, or otherwise.
9.10 Survival
The provisions of this Section relating to ownership, intellectual property rights, confidentiality of proprietary materials, restrictions on copying, and protection of Company intellectual property shall survive the expiration, suspension, or termination of the Customer's License.
Natraj Infotech Pvt. Ltd. is committed to providing technical support and product maintenance services for Tracker365 in accordance with the Customer's purchased License, applicable Commercial Agreement, Support Plan, or Service Level Agreement (SLA), where applicable.
Support services are intended solely to assist Customers in the installation, configuration, operation, troubleshooting, and maintenance of Tracker365. Support does not include IT outsourcing, infrastructure management, cybersecurity services, database administration, or custom software development unless separately agreed in writing.
10.1 Standard Technical Support
Subject to the applicable support plan, the Company may provide assistance relating to:
Software installation guidance
License activation and validation
Product configuration
Technical troubleshooting
Bug identification
Functional guidance
Error diagnosis
Product usage assistance
Software updates
Version upgrades (where applicable)
Support shall be provided only for officially supported versions of Tracker365.
10.2 Support Channels
Customers may request technical support through one or more of the following channels:
Email Support
Telephone Support
Remote Support
Online Meetings
Customer Support Portal (where available)
The Company may introduce additional support channels at its discretion.
10.3 Business Hours
Unless otherwise agreed in writing, technical support shall be available during the Company's standard business hours:
Monday to Saturday
10:00 AM to 7:00 PM (IST)
Support requests received outside business hours, on Sundays, or on public holidays may be processed on the next working business day.
10.4 Remote Technical Support
Where necessary, technical issues may be resolved through remote desktop software such as:
AnyDesk
TeamViewer
Microsoft Quick Assist
Other mutually agreed remote support tools
Remote support shall be provided only after the Customer explicitly authorizes the remote session.
The Customer may monitor the session at all times and terminate the connection whenever desired.
The Company shall access only those systems reasonably necessary to resolve the reported issue.
10.5 Software Updates
The Company may periodically release:
Security Updates
Bug Fixes
Performance Improvements
Compatibility Updates
Feature Enhancements
Minor Version Releases
Major Version Releases
Customers holding a valid software license shall receive standard product updates without additional licensing charges unless otherwise specified in the applicable Commercial Agreement.
10.6 Product Maintenance
The Company may perform scheduled maintenance activities for improving:
Product Stability
Security
Performance
Compatibility
Reliability
Where reasonably practicable, Customers may be notified in advance of planned maintenance that could temporarily affect licensing services or product-related support.
10.7 Customer Cooperation
To enable effective technical support, the Customer agrees to provide:
Complete problem descriptions
Screenshots
Error messages
Log files
Configuration information
Software version details
License information
Reasonable access for troubleshooting
Failure to provide necessary information may delay the resolution process.
10.8 Support Exclusions
Unless expressly agreed in writing, technical support does not include:
Customer database administration
PostgreSQL tuning
Ubuntu Server administration
Cloud infrastructure management
Operating system maintenance
Firewall configuration
Antivirus management
Cybersecurity monitoring
Third-party software troubleshooting
Hardware repair or replacement
Network troubleshooting unrelated to Tracker365
Data recovery
Backup management
Custom software development
Custom report development
On-site IT administration
Such services, if available, may require a separate commercial agreement.
Troubleshooting or restoring deployments affected by Customer-initiated infrastructure modifications, operating system changes, server migrations, firewall changes, database alterations, virtualization changes, or unsupported environment modifications.
10.9 Response and Resolution
The Company shall make commercially reasonable efforts to respond to support requests within an appropriate timeframe.
However, the Company does not guarantee:
Specific response times
Guaranteed resolution times
Immediate bug fixes
Same-day issue resolution
Continuous technical availability
Resolution timelines may vary depending upon:
Severity of the issue
Product complexity
Customer environment
Availability of diagnostic information
Third-party dependencies
10.10 Customer Responsibilities During Support
The Customer shall ensure:
Authorized personnel are available during support sessions.
Required system access is provided after approval.
Necessary backups are taken before implementing major changes.
Remote access is granted only by authorized representatives.
Adequate testing is performed after issue resolution.
10.11 End-of-Life (EOL) Versions
The Company reserves the right to discontinue technical support for obsolete or End-of-Life (EOL) software versions.
Customers may be required to upgrade to a supported version of Tracker365 before receiving continued technical assistance.
10.12 Reservation of Rights
Natraj Infotech Pvt. Ltd. reserves the right to modify, improve, discontinue, replace, or enhance any support process, maintenance procedure, update policy, or service offering, provided that such changes do not materially reduce the Customer's licensed rights under an active Commercial Agreement.
The Customer agrees to pay all applicable license fees, implementation charges, support fees, renewal fees, taxes, and any other agreed commercial charges in accordance with the applicable Quotation, Proposal, Purchase Order, Invoice, Commercial Agreement, or License Agreement issued by Natraj Infotech Pvt. Ltd.
Unless otherwise agreed in writing, all payments shall be made in accordance with the payment terms specified in the applicable commercial documents.
11.1 License Fees
Tracker365 is licensed under a commercial licensing model.
The applicable license fee shall be determined based on factors including, but not limited to:
Employee Count Licensing
Selected Product Edition
Deployment Requirements
Commercial Proposal
Additional Licensed Modules (if applicable)
Professional Services (if applicable)
The Customer agrees to pay all applicable fees before or on the due date specified by the Company.
11.2 Payment Terms
Payment terms shall be governed by the applicable Quotation, Invoice, or Commercial Agreement.
Unless otherwise agreed in writing:
Payments shall be made in Indian Rupees (INR).
Payments shall be made using approved payment methods accepted by the Company.
The Customer shall ensure timely payment of all invoices.
The Company reserves the right to reject or suspend services in case of non-payment.
11.3 Taxes
All applicable taxes, including Goods and Services Tax (GST), statutory duties, levies, or government-imposed charges shall be payable by the Customer in addition to the applicable software or service fees unless expressly stated otherwise.
The Company shall issue tax invoices in accordance with applicable Indian tax laws.
11.4 License Renewal Fees
Where the purchased License requires periodic renewal, the Customer shall pay the applicable renewal fees before the renewal due date.
Failure to renew may result in:
License expiration;
Restricted software functionality;
Read-Only Mode (where applicable);
Suspension of technical support;
Suspension of software updates.
11.5 Additional Services
Any services requested beyond the standard licensed scope, including but not limited to:
On-site implementation
Additional training
Data migration
Custom development
Custom reports
Third-party integrations
Extended consulting
Infrastructure assistance
may be subject to separate commercial quotations and additional charges.
11.6 Late Payments
If any payment remains outstanding beyond the applicable due date, the Company reserves the right to:
Suspend software support;
Suspend license renewal processing;
Delay implementation services;
Suspend access to licensed services where technically applicable;
Take appropriate legal action for recovery of outstanding amounts.
The Customer shall remain liable for all outstanding amounts until paid in full.
11.7 No Automatic Renewal
Unless expressly agreed in writing, software licenses, maintenance plans, or support agreements shall not automatically renew.
Renewal shall be completed only after acceptance of the applicable renewal quotation and payment of the prescribed renewal fees.
11.8 Refund Policy
Unless otherwise required by applicable law or expressly agreed in writing:
License fees are non-refundable.
Implementation charges are non-refundable once services have commenced.
Professional service fees are non-refundable after the related services have been delivered.
Payments made for completed services shall not be refunded.
Any exception shall be subject to the Company's written approval.
11.9 Pricing Changes
Natraj Infotech Pvt. Ltd. reserves the right to revise the pricing of software licenses, maintenance plans, professional services, and support services for future purchases or renewals.
Such pricing revisions shall not affect licenses already purchased during their active licensed period unless otherwise agreed in writing.
11.10 Payment Disputes
If the Customer disputes any invoice, the Customer shall notify the Company in writing within seven (7) Business Days from the date of the invoice, clearly stating the reasons for the dispute.
Undisputed portions of the invoice shall remain payable in accordance with the applicable payment terms.
11.11 Collection Costs
Where payment recovery requires legal proceedings, collection agencies, arbitration, or other lawful recovery mechanisms, the Customer shall be responsible for reasonable recovery costs, legal expenses, and related charges to the extent permitted by applicable law.
11.12 Reservation of Commercial Rights
Natraj Infotech Pvt. Ltd. reserves the right to modify its pricing structure, licensing models, commercial policies, payment procedures, and billing practices for future transactions.
Any such changes shall not affect an active Commercial Agreement unless mutually agreed in writing.
Natraj Infotech Pvt. Ltd. makes reasonable efforts to develop, maintain, and improve Tracker365 in accordance with generally accepted software engineering practices. However, the Customer acknowledges that software products are inherently complex and may contain defects, limitations, or compatibility issues that cannot always be completely eliminated.
Except as expressly stated in a written Commercial Agreement, no additional warranties or guarantees are provided.
12.1 Software Provided "AS IS"
Tracker365 is licensed and provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:
Merchantability
Fitness for a Particular Purpose
Non-Infringement
Continuous Availability
Error-Free Operation
Uninterrupted Performance
12.2 No Guarantee of Error-Free Operation
While the Company continually improves Tracker365 through updates and maintenance, the Company does not warrant that:
the Product will always operate without interruption;
every defect will be corrected immediately;
every reported issue can be resolved;
the Product will be compatible with every hardware or software environment;
the Product will satisfy every business requirement of every Customer.
12.3 Customer Environment
The performance of Tracker365 depends upon the Customer's own environment, including but not limited to:
Server Hardware
Ubuntu Operating System
Cloud Infrastructure
PostgreSQL Database
Network Configuration
Internet Connectivity
Firewall Rules
Third-Party Software
User Configuration
The Company shall not be responsible for failures caused by the Customer's infrastructure or third-party systems.
The Company does not warrant the continued operation of Tracker365 where the Customer modifies the deployment environment after successful installation, including changes to the operating system, infrastructure, network configuration, database configuration, virtualization platform, security settings, SSL certificates, or other components required for proper operation of the Product.
12.4 Third-Party Services
Tracker365 may integrate with or operate alongside third-party products or services, including operating systems, databases, authentication providers, cloud platforms, email servers, or remote support tools.
The Company does not warrant the availability, security, performance, or continued compatibility of such third-party products or services.
Any changes made by third-party providers may affect the operation of Tracker365.
12.5 Security Disclaimer
The Company develops Tracker365 using commercially reasonable security practices.
However, no software or information system can be guaranteed to be completely secure.
Accordingly, the Company does not warrant that Tracker365 is immune from:
Cyber Attacks
Malware
Ransomware
Unauthorized Access
Network Intrusions
Zero-Day Vulnerabilities
Data Breaches resulting from Customer-controlled systems
The Customer remains responsible for implementing appropriate cybersecurity measures within its own infrastructure.
12.6 Backup Disclaimer
Tracker365 does not automatically create or manage Customer database backups unless expressly agreed in writing.
The Customer is solely responsible for:
Database Backups
Backup Verification
Disaster Recovery
Backup Storage
Backup Testing
The Company shall not be liable for any loss of Customer Data resulting from inadequate or missing backup procedures.
12.7 Business Results Disclaimer
Tracker365 is designed to improve IT Asset Management and operational efficiency.
However, the Company does not guarantee:
Increased Productivity
Cost Savings
Business Growth
Regulatory Compliance
Audit Success
Operational Efficiency
Return on Investment (ROI)
Actual results depend upon the Customer's implementation, internal processes, user adoption, and infrastructure.
12.8 Website Availability
The Company makes reasonable efforts to maintain the availability of the Tracker365 website.
However, the Company does not guarantee uninterrupted access to the website due to maintenance, internet failures, third-party service interruptions, cyber incidents, or circumstances beyond its reasonable control.
12.9 Product Improvements
The Company reserves the right to improve, modify, replace, suspend, or discontinue any feature, module, interface, documentation, or functionality of Tracker365 where necessary for security, performance, legal compliance, or product enhancement.
Such modifications shall not constitute a breach of these Terms.
12.10 Entire Warranty
The warranties expressly stated in these Terms constitute the entire warranty provided by Natraj Infotech Pvt. Ltd.
No distributor, reseller, implementation partner, employee, consultant, or representative is authorized to provide any warranty or representation that is inconsistent with these Terms unless confirmed in writing by an authorized representative of the Company.
To the fullest extent permitted by applicable law, Natraj Infotech Pvt. Ltd., its directors, officers, employees, affiliates, licensors, distributors, partners, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating to the installation, licensing, deployment, access to, or use of Tracker365.
The Customer acknowledges that the Product operates within the Customer's own infrastructure and that the Customer retains primary responsibility for its deployment, operation, maintenance, security, and data management.
13.1 No Liability for Customer Data
The Company shall not be liable for any loss, corruption, destruction, alteration, unauthorized disclosure, theft, or unavailability of Customer Data arising from:
Customer negligence
Hardware failures
Database corruption
Server failures
Network failures
Human error
Cybersecurity incidents
Malware or ransomware attacks
Third-party software failures
Improper configuration
Inadequate backup procedures
The Customer acknowledges that all operational data remains under its own control.
13.2 Infrastructure Responsibility
Tracker365 operates on infrastructure owned or controlled by the Customer.
Accordingly, the Company shall not be liable for issues arising from:
Ubuntu Server failures
Cloud infrastructure failures
PostgreSQL database failures
Virtual machine failures
Storage failures
Power outages
Internet interruptions
Firewall misconfigurations
Network downtime
Operating system issues
• Customer-initiated infrastructure modifications after deployment
• Operating system upgrades or configuration changes
• Server migration performed without Company involvement
• Database configuration changes
• Firewall or security policy modifications
13.3 No Liability for Security Incidents
The Company shall not be responsible for any losses resulting from:
Unauthorized access
Security breaches
Data theft
Password compromise
Insider threats
Phishing attacks
Social engineering
Zero-day exploits
Malware infections
Ransomware attacks
Customer security misconfigurations
The Customer remains solely responsible for implementing appropriate cybersecurity controls within its environment.
13.4 No Liability for Business Losses
Under no circumstances shall the Company be liable for:
Loss of revenue
Loss of profits
Loss of goodwill
Loss of business opportunities
Business interruption
Operational downtime
Loss of productivity
Procurement delays
Missed contractual obligations
Loss of anticipated savings
Whether such damages arise in contract, tort, negligence, or otherwise.
13.5 Third-Party Services
The Company shall not be liable for failures or damages arising from:
Third-party operating systems
PostgreSQL updates
Cloud providers
Email servers
Authentication providers
Antivirus software
Firewall software
Internet Service Providers
Third-party integrations
The Customer is responsible for maintaining all third-party products used together with Tracker365.
13.6 Backup Responsibility
The Customer acknowledges that maintaining database backups is entirely its own responsibility.
The Company shall not be liable for:
Missing backups
Corrupted backups
Failed restorations
Disaster recovery failures
Loss of archived information
13.7 Maximum Liability
To the maximum extent permitted by applicable law, the total cumulative liability of Natraj Infotech Pvt. Ltd. arising from any claim relating to Tracker365 shall not exceed the total software license fees actually paid by the Customer for the affected license during the twelve (12) months immediately preceding the event giving rise to the claim.
13.8 Time Limit for Claims
Any claim arising out of or relating to Tracker365 or these Terms must be brought within one (1) year from the date on which the Customer became aware, or reasonably should have become aware, of the event giving rise to the claim, unless a longer period is required by applicable law.
13.9 Force Beyond Reasonable Control
The Company shall not be liable for any delay, interruption, or failure in performance resulting from events beyond its reasonable control, including those described under the Force Majeure provisions of these Terms.
13.10 Exclusive Remedy
Except where prohibited by applicable law, the remedies expressly provided under these Terms constitute the Customer's exclusive remedies against the Company.
The Customer agrees that no additional compensation, damages, or legal remedies shall be available beyond those expressly stated in these Terms.
13.11 Limitation Applies Regardless of Legal Theory
The limitations contained in this Section shall apply regardless of whether the claim arises under:
Contract
Negligence
Tort
Strict Liability
Statutory Liability
Equity
Any other legal theory
even if the Company has been advised of the possibility of such damages.
13.12 Survival
The provisions of this Section shall survive the expiration, suspension, cancellation, or termination of the License, Commercial Agreement, or these Terms & Conditions.
The Customer agrees to defend, indemnify, and hold harmless Natraj Infotech Pvt. Ltd., its directors, officers, employees, affiliates, licensors, partners, distributors, consultants, and representatives from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, judgments, settlements, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to the Customer's use of Tracker365, except to the extent caused solely by the Company's proven gross negligence or willful misconduct.
14.1 Customer Misuse
The Customer shall indemnify the Company against any claims arising from:
Misuse of Tracker365;
Use of the Product for unlawful purposes;
Violation of these Terms;
Unauthorized access caused by Customer actions or omissions;
Unauthorized distribution or resale of the Product;
Circumvention of licensing mechanisms.
14.2 Customer Data
The Customer is solely responsible for all data entered into, stored within, processed by, or exported from Tracker365.
The Customer shall indemnify the Company against claims arising from:
Customer-owned business data;
Personal data processed by the Customer;
Incorrect, unlawful, or unauthorized data processing;
Data retention or deletion practices;
Customer content uploaded into the Product.
The Company does not assume responsibility for the legality, accuracy, ownership, or integrity of Customer Data.
14.3 Legal and Regulatory Compliance
The Customer shall be solely responsible for complying with all applicable laws, regulations, industry standards, and contractual obligations relating to its use of Tracker365.
The Customer agrees to indemnify the Company against claims arising from:
Violations of data protection laws;
Employment law violations;
Privacy complaints;
Industry-specific compliance failures;
Government investigations;
Regulatory penalties or fines attributable to the Customer's conduct.
14.4 Intellectual Property Violations by Customer
The Customer shall indemnify the Company against any claims arising from:
Unauthorized copying of software;
Reverse engineering;
Modification of the Product;
Distribution without authorization;
Misuse of trademarks;
Copyright infringement caused by the Customer.
14.5 Third-Party Claims
Where any third party brings a claim against the Company arising from the Customer's actions, systems, data, infrastructure, or use of Tracker365, the Customer shall:
Assume responsibility for such claim;
Cooperate in the defence of the claim;
Reimburse reasonable legal costs and expenses incurred by the Company, to the extent permitted by applicable law.
14.6 Customer Infrastructure
The Customer shall indemnify the Company against claims arising from failures or incidents involving:
Ubuntu Servers;
Customer-controlled Cloud Infrastructure;
PostgreSQL Databases;
Firewalls;
Network Infrastructure;
Storage Systems;
Third-party Software;
Customer-managed Security Controls.
14.7 Security Incidents
The Customer acknowledges that it is responsible for implementing appropriate security measures within its environment.
Accordingly, the Customer shall indemnify the Company against claims arising from:
Cybersecurity incidents;
Malware infections;
Ransomware attacks;
Unauthorized access;
Credential compromise;
Data breaches caused by Customer-controlled systems.
14.8 Cooperation
Where an indemnification obligation arises, the Company shall:
Promptly notify the Customer of the claim (where reasonably practicable);
Provide reasonable cooperation in the defence of the claim, at the Customer's expense where applicable.
The Customer shall not settle any claim in a manner that imposes liability or obligations upon the Company without the Company's prior written consent.
14.9 Survival
The obligations contained in this Section shall survive the expiration, suspension, cancellation, or termination of the License, Commercial Agreement, or these Terms & Conditions.
Natraj Infotech Pvt. Ltd. reserves the right to suspend or terminate the Customer's License, access to services, or technical support in accordance with these Terms, the applicable Commercial Agreement, or applicable law.
Suspension or termination shall not affect any rights, obligations, liabilities, or remedies accrued prior to the effective date of such suspension or termination.
15.1 Suspension of Services
The Company may temporarily suspend the License, technical support, software activation services, or related services where reasonably necessary, including but not limited to the following circumstances:
Non-payment of applicable fees;
Material breach of these Terms;
Unauthorized or unlawful use of Tracker365;
Misuse of software licensing;
Security risks affecting the Product or licensing infrastructure;
Investigation of suspected fraudulent activities;
Compliance with legal or regulatory requirements.
Where reasonably practicable, the Company may provide prior notice before suspension.
15.2 Termination by the Company
The Company may terminate the License or applicable services if the Customer:
Materially breaches these Terms;
Fails to remedy a breach within a reasonable period after written notice, where applicable;
Uses Tracker365 for unlawful or fraudulent activities;
Copies, distributes, modifies, reverse engineers, or otherwise infringes the Company's intellectual property rights;
Provides false or misleading information during licensing or support;
Fails to pay applicable commercial charges after reasonable notice.
15.3 Termination by the Customer
The Customer may discontinue the use of Tracker365 at any time, subject to the applicable Commercial Agreement, Purchase Order, Subscription (if applicable), or License Agreement.
Termination by the Customer shall not relieve the Customer of any obligation to pay outstanding fees or other amounts due before the effective termination date.
15.4 Effect of Termination
Upon termination or expiration of the License:
The Customer's right to use Tracker365 shall immediately cease;
Technical support and maintenance services shall terminate unless otherwise agreed;
Access to future software updates may be discontinued;
License activation, renewal, and validation services may no longer be available;
The Customer shall discontinue any unauthorized use of the Product.
15.5 Customer Data After Termination
Since Tracker365 operates within the Customer's own infrastructure, Customer Data remains under the Customer's ownership and control.
The Customer shall be solely responsible for:
Exporting required information;
Maintaining database backups;
Securing operational records;
Retaining data in accordance with applicable laws;
Decommissioning the Product from its environment, where applicable.
The Company shall not be responsible for preserving or recovering Customer Data following termination.
15.6 Outstanding Payments
Termination or suspension shall not affect the Company's right to recover:
Outstanding License Fees;
Implementation Charges;
Professional Service Fees;
Support Charges;
Applicable Taxes;
Other unpaid commercial obligations.
All outstanding amounts shall remain immediately due and payable.
15.7 Survival of Certain Provisions
The following provisions shall survive the termination or expiration of these Terms, to the extent applicable:
Intellectual Property Rights
Confidentiality
Privacy & Data Protection
Limitation of Liability
Indemnification
Outstanding Payment Obligations
Governing Law
Dispute Resolution
Any provisions that by their nature are intended to survive termination.
15.8 No Waiver of Rights
Suspension or termination of the License shall not prevent the Company from exercising any other legal or contractual rights or remedies available under applicable law or under these Terms.
15.9 Reinstatement
Where a License has been suspended due to non-payment or another remediable breach, the Company may, at its sole discretion, reinstate the License after:
Full payment of all outstanding amounts;
Resolution of the breach;
Compliance with these Terms;
Completion of any required verification procedures.
Reinstatement is not guaranteed and shall remain subject to the Company's approval.
15.10 Reservation of Rights
The Company reserves all legal and contractual rights available under applicable law in connection with any suspension, termination, or enforcement action relating to Tracker365.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
The Customer agrees that any dispute arising out of or relating to Tracker365, these Terms, the License, or any Commercial Agreement shall be resolved in accordance with the provisions set forth in this Section.
16.1 Governing Law
These Terms shall be governed exclusively by the laws of India.
All rights, obligations, interpretation, validity, enforcement, and performance of these Terms shall be subject to the applicable laws of India.
16.2 Good Faith Negotiation
Before initiating any formal legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through good faith discussions and mutual negotiations.
Either party may provide written notice describing the nature of the dispute and the relief sought.
The parties shall attempt to resolve the dispute amicably within thirty (30) days from the date of such notice, unless a longer period is mutually agreed in writing.
16.3 Arbitration
If a dispute cannot be resolved through mutual negotiations, either party may refer the dispute to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
Unless otherwise mutually agreed:
The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties.
If the parties fail to agree on the appointment of the arbitrator, the appointment shall be made in accordance with applicable law.
The seat and venue of arbitration shall be Ahmedabad, Gujarat, India.
The arbitration proceedings shall be conducted in the English language.
The arbitral award shall be final and binding upon both parties, subject to applicable law.
16.4 Jurisdiction
Subject to the arbitration provisions above, the courts located at Ahmedabad, Gujarat, India shall have exclusive jurisdiction over all matters arising out of or relating to these Terms, including applications for interim relief, enforcement of arbitral awards, or matters that cannot legally be referred to arbitration.
16.5 Injunctive Relief
Nothing contained in these Terms shall prevent Natraj Infotech Pvt. Ltd. from seeking immediate injunctive, equitable, or interim relief from any court of competent jurisdiction in order to protect:
Intellectual Property Rights;
Confidential Information;
Proprietary Software;
Trademarks;
Copyrights;
Trade Secrets;
Software Licensing Rights.
Such relief may be sought without prejudice to any other legal remedies available under applicable law.
16.6 Legal Notices
Any legal notice or communication under these Terms shall be made in writing and delivered by one or more of the following methods:
Registered Post;
Speed Post;
Reputed Courier Service;
Official Business Email;
Any other legally recognized method of communication.
A notice shall be deemed received:
On the date of delivery acknowledgement;
On the date of confirmed email delivery, where applicable;
Or in accordance with applicable law.
16.7 Limitation Period
Unless a longer period is required by applicable law, any legal claim arising out of these Terms shall be initiated within the applicable statutory limitation period prescribed under Indian law.
Failure to initiate proceedings within such period may result in the claim being barred to the extent permitted by law.
16.8 Costs of Proceedings
Unless otherwise directed by the arbitral tribunal or a competent court, each party shall bear its own legal costs, professional fees, and expenses incurred in connection with any dispute.
Administrative costs and arbitration fees shall be allocated in accordance with the applicable arbitration rules or the decision of the arbitral tribunal.
16.9 Continued Performance
During the pendency of any dispute, both parties shall continue to perform their respective undisputed obligations under these Terms to the extent reasonably practicable.
16.10 Survival
The provisions of this Section shall survive the expiration, suspension, termination, or cancellation of these Terms, the License, or any Commercial Agreement.
The following provisions shall apply to these Terms & Conditions and shall govern the interpretation, administration, and enforcement of this Agreement.
17.1 Entire Agreement
These Terms & Conditions, together with the Privacy Policy, applicable License Agreement, Commercial Agreement, Quotation, Purchase Order, Invoice, and any written amendments executed by the parties, constitute the entire agreement between the Customer and Natraj Infotech Pvt. Ltd. regarding Tracker365.
They supersede all prior oral or written discussions, negotiations, understandings, proposals, or representations relating to the Product.
17.2 Amendments
Natraj Infotech Pvt. Ltd. reserves the right to modify or update these Terms from time to time.
Any revised version shall become effective upon publication on the official Tracker365 website, unless otherwise specified.
Continued use of Tracker365 after the effective date of revised Terms constitutes acceptance of such revisions.
17.3 Force Majeure
The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Fire
Pandemic or epidemic
War
Terrorist acts
Civil unrest
Government actions
Labour disputes
Internet outages
Power failures
Cloud service interruptions
Cyber attacks affecting third-party infrastructure
Any other event beyond the reasonable control of the Company
Performance shall resume as soon as reasonably practicable after the Force Majeure event has ceased.
17.4 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be interpreted to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.
17.5 No Waiver
Failure or delay by the Company in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of that right.
Any waiver shall be valid only if made in writing and signed by an authorized representative of Natraj Infotech Pvt. Ltd.
17.6 Assignment
The Customer shall not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Natraj Infotech Pvt. Ltd.
The Company may assign or transfer its rights or obligations to an affiliate, successor, or as part of a merger, acquisition, restructuring, or sale of business, provided that such assignment does not materially reduce the Customer's contractual rights.
17.7 Relationship of the Parties
Nothing contained in these Terms shall be construed as creating:
A partnership;
A joint venture;
An employer-employee relationship;
An agency relationship;
A franchise relationship; or
Any fiduciary relationship
between the Customer and Natraj Infotech Pvt. Ltd.
Each party shall remain an independent contracting party.
17.8 Electronic Communications
The Customer agrees that notices, invoices, license information, renewal reminders, technical communications, and other official communications may be sent electronically through:
Business Email;
Customer Portal (where applicable);
Official Company Website;
Other legally recognized electronic communication methods.
Electronic communications shall have the same legal effect as written communications, to the extent permitted by applicable law.
17.9 No Third-Party Rights
Except as expressly provided in these Terms, no person or entity other than the Customer and Natraj Infotech Pvt. Ltd. shall have any rights or remedies under these Terms.
17.10 Headings
17.11 Language
These Terms & Conditions are drafted in the English language.
If a translated version is provided for convenience, the English version shall prevail in the event of any inconsistency or conflict, unless otherwise required by applicable law.
17.12 Contact Information
For any questions relating to these Terms & Conditions, licensing, technical support, or legal matters, Customers may contact:
Natraj Infotech Pvt. Ltd.
Product: Tracker365
Website: https://tracker365.in
Email: sales@natrajinfo.in
Phone: +91-9909022626
Registered Office:
220, Fortune Business Hub,
Near Shell Petrol Pump,
Sola,
Ahmedabad – 380060,
Gujarat, India.
Business Hours:
Monday – Saturday
Welcome to Tracker365, an enterprise-grade IT Asset Management Software developed and owned by Natraj Infotech Pvt. Ltd. ("Company", "we", "our", or "us").
At Natraj Infotech Pvt. Ltd., we recognize that privacy, confidentiality, and information security are essential to building trusted business relationships. This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you interact with Tracker365, our website, products, technical support services, licensing process, and related business operations.
Tracker365 has been designed using a privacy-first, customer-controlled deployment model. Unlike cloud-based Software-as-a-Service (SaaS) platforms, Tracker365 is deployed within the Customer's own infrastructure. As a result, the operational data generated and managed within the software remains under the Customer's ownership and control and is not routinely collected, hosted, or stored by Natraj Infotech Pvt. Ltd.
This Privacy Policy primarily applies to information collected through:
The Tracker365 website;
Product demonstration requests;
License registration and activation;
Customer support communications;
Sales and business enquiries;
Product updates and business communications;
Any other lawful interaction with Natraj Infotech Pvt. Ltd. relating to Tracker365.
By accessing our website, requesting a demonstration, purchasing a license, registering or activating Tracker365, contacting our support team, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, this Privacy Policy should be read together with our:
Terms & Conditions;
Software License Agreement;
Commercial Agreement;
End User License Agreement (if applicable);
Any other applicable contractual documents.
If you do not agree with the practices described in this Privacy Policy, you should discontinue the use of our website and services.
Natraj Infotech Pvt. Ltd. is committed to processing personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.
For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below:
2.1 Company
"Company", "we", "our", or "us" means Natraj Infotech Pvt. Ltd., the owner, developer, licensor, and provider of Tracker365 and its related services.
2.2 Product
"Tracker365" or "Product" means the IT Asset Management Software developed by Natraj Infotech Pvt. Ltd., including its modules, applications, documentation, updates, and related services.
2.3 Website
"Website" means the official Tracker365 website available at https://tracker365.in, including all webpages, forms, portals, downloadable resources, and online services made available through the website.
2.4 Customer
"Customer" means any company, organization, institution, government body, business entity, or other legal person that purchases, licenses, evaluates, implements, or uses Tracker365.
2.5 User
"User" means any individual authorized by the Customer to access or use Tracker365, including administrators, employees, IT personnel, managers, or other authorized representatives.
2.6 Personal Information
"Personal Information" or "Personal Data" means any information that identifies or can reasonably identify an individual, either directly or indirectly.
This may include, where applicable:
Full Name
Business Email Address
Business Contact Number
Company Name
Job Title
Business Address
IP Address
Device Information
Browser Information
Any other information voluntarily provided to the Company.
2.7 Customer Data
"Customer Data" means all business information, operational records, IT asset information, employee records, vendor information, procurement records, software license records, warranty information, helpdesk records, network device information, reports, documents, inventory records, and any other data entered into or managed through Tracker365 by the Customer.
Customer Data does not include the limited business information collected by the Company for software licensing, customer support, or commercial communications.
2.8 Processing
"Processing" means any operation performed on Personal Information, whether by automated or manual means, including collection, recording, organization, storage, use, consultation, transmission, disclosure, updating, deletion, or destruction.
2.9 Services
"Services" means all products and services provided by Natraj Infotech Pvt. Ltd. in relation to Tracker365, including but not limited to:
Software Licensing
Installation Assistance
Product Implementation
Technical Support
Software Updates
Product Maintenance
License Activation
Customer Communication
Professional Services
Product Documentation
2.10 License
"License" means the software usage rights granted by Natraj Infotech Pvt. Ltd. to the Customer under an applicable License Agreement, Commercial Agreement, or Purchase Order.
2.11 Support Services
"Support Services" means technical assistance provided by the Company, including remote support, troubleshooting, software guidance, issue diagnosis, bug reporting assistance, product updates, and maintenance services.
2.12 Third-Party Services
"Third-Party Services" means any software, hardware, cloud platform, operating system, database, communication service, authentication provider, analytics service, remote support tool, or other external technology that may interact with Tracker365 but is not owned or operated by Natraj Infotech Pvt. Ltd.
2.13 Cookies
"Cookies" means small text files placed on a user's device by the Website to enable essential website functionality, remember user preferences, improve performance, analyze website traffic, and enhance the browsing experience.
2.14 Applicable Law
"Applicable Law" means all laws, regulations, rules, governmental orders, and legally binding requirements applicable to the collection, processing, storage, protection, and use of Personal Information, including the laws of the Republic of India and other applicable jurisdictions where relevant.
2.15 Business Day
"Business Day" means any day other than a Sunday or a public holiday on which banks and commercial establishments are generally open for business in Ahmedabad, Gujarat, India.
2.16 Privacy Policy
"Privacy Policy" means this Privacy Policy, including any amendments, updates, revisions, schedules, or appendices published by Natraj Infotech Pvt. Ltd. from time to time.
This Privacy Policy applies to all individuals, organizations, and entities that interact with Natraj Infotech Pvt. Ltd. or Tracker365 in connection with our products, services, website, licensing process, technical support, and business operations.
This Privacy Policy governs the collection, use, disclosure, storage, and protection of Personal Information obtained through lawful business interactions with the Company.
3.1 Website Visitors
This Privacy Policy applies to individuals who visit or browse the official Tracker365 website, including users who:
Browse website pages;
Download product brochures or documentation;
Submit enquiry forms;
Request product demonstrations;
Contact the Company through the website;
Subscribe to newsletters or product updates.
3.2 Prospective Customers
This Privacy Policy applies to organizations and individuals who:
Request product information;
Contact the sales team;
Request quotations;
Evaluate Tracker365;
Participate in product demonstrations;
Engage in pre-sales discussions.
3.3 Licensed Customers
This Privacy Policy applies to Customers who purchase, license, activate, implement, renew, or use Tracker365.
The Policy governs the Personal Information collected during:
License Registration;
License Activation;
License Renewal;
Technical Support;
Commercial Communications;
Customer Relationship Management.
3.4 Authorized Users
This Privacy Policy also applies to employees, administrators, IT personnel, managers, consultants, contractors, or other individuals authorized by a Customer to communicate with the Company regarding Tracker365.
3.5 Business Partners and Service Providers
Where applicable, this Privacy Policy applies to authorized distributors, implementation partners, consultants, vendors, resellers, technology partners, and service providers who interact with the Company in connection with Tracker365.
3.6 Technical Support Requests
This Privacy Policy applies whenever Customers contact the Company for:
Technical Assistance;
Software Installation Support;
Product Configuration;
License Issues;
Troubleshooting;
Remote Support Sessions;
Product Maintenance.
3.7 Business Communications
This Privacy Policy applies to communications exchanged through:
Email;
Telephone;
Contact Forms;
Product Demonstrations;
Online Meetings;
Customer Support Channels;
Other official business communication methods.
3.8 Customer Data Exclusion
Tracker365 is designed as an on-premise, customer-controlled software solution.
Except where explicitly authorized by the Customer for support purposes or otherwise agreed in writing, this Privacy Policy does not apply to the Customer's operational business data stored within Tracker365, including:
IT Asset Records;
Employee Records;
Vendor Information;
Procurement Data;
Helpdesk Records;
Software License Inventory;
Warranty Records;
Network Device Information;
Business Reports;
Operational Databases.
Such data remains under the Customer's ownership, control, and responsibility, and is not routinely collected, processed, or stored by Natraj Infotech Pvt. Ltd.
3.9 Third-Party Websites
The Tracker365 website may contain links to third-party websites, products, or services.
This Privacy Policy applies only to the official Tracker365 website and services.
The Company is not responsible for the privacy practices, policies, security measures, or content of any third-party websites or services.
Users are encouraged to review the privacy policies of such third-party websites before providing any personal information.
3.10 Acceptance of this Privacy Policy
By accessing the Tracker365 website, requesting information, registering a software license, contacting the Company, or otherwise interacting with Natraj Infotech Pvt. Ltd., you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Natraj Infotech Pvt. Ltd. follows a privacy-first approach in the design and delivery of Tracker365.
Unlike cloud-based Software-as-a-Service (SaaS) platforms, Tracker365 does not routinely collect, host, process, or store the Customer's operational business data as part of normal software usage. Most business and operational data remains within the Customer's own infrastructure.
The information we collect depends on how you interact with our website, products, licensing process, customer support, and business services.
4.1 Information You Voluntarily Provide
When you contact us, request a demonstration, submit an enquiry, purchase or activate a license, or communicate with us, we may collect information including:
Full Name
Business Email Address
Company Name
Business Contact Number
Job Title or Designation (where provided)
Business Address (where required)
Department (where provided)
Any information voluntarily included in enquiries, emails, support requests, or contact forms.
We collect only the information reasonably necessary to provide our products and services.
4.2 License Registration & Activation Information
To generate, activate, validate, renew, or manage a Tracker365 software license, we may collect limited business and licensing information, including:
Company Name
Registered Business Email Address
Product Edition
License Type
License Key
License Validity Period
Software Version
Installation Environment (where required for licensing)
Customer Reference Number or License Identifier (where applicable)
This information is used solely for software licensing, activation, technical support, maintenance, renewals, customer communication, and license administration.
4.3 Information Collected Through Our Website
When you visit the Tracker365 website, certain technical information may be collected automatically, such as:
IP Address
Browser Type and Version
Device Type
Operating System
Date and Time of Visit
Pages Visited
Referring Website or Source
Session Information
Cookie Preferences
General Website Usage Statistics
This information helps us improve website performance, usability, security, and user experience.
4.4 Customer Data
Tracker365 is an on-premise software solution deployed within the Customer's own infrastructure.
Accordingly, the Company does not routinely collect, access, host, process, or store the Customer's operational business data entered into Tracker365.
Customer Data may include, but is not limited to:
IT Asset Records
Employee Information
Vendor Information
Procurement Records
Software License Inventory
Warranty Records
Helpdesk Tickets
Network Device Information
Accessories
Business Reports
Inventory Data
Operational Databases
Other information managed within Tracker365
All such data remains under the Customer's ownership, control, and responsibility.
4.5 Remote Support Information
Where the Customer requests technical support and expressly authorizes remote access (for example, through AnyDesk, TeamViewer, Microsoft Quick Assist, or similar tools), Company personnel may temporarily view limited information that is necessary to diagnose or resolve the reported issue.
Remote access is provided only:
Upon Customer request;
With the Customer's explicit approval;
For the duration necessary to provide support.
The Company does not routinely monitor Customer systems and does not retain Customer Data obtained during remote support unless specifically required to resolve a support case and agreed by the Customer.
4.6 Communications
When you communicate with us, we may retain records of:
Emails
Support Requests
Sales Enquiries
Product Demonstration Requests
Customer Feedback
Business Communications
License-related Correspondence
These records help us provide customer support, improve our services, maintain business records, and fulfill contractual obligations.
4.7 Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website functionality;
Remember user preferences;
Analyze website traffic;
Improve website performance;
Enhance user experience.
For detailed information about our use of cookies, please refer to our Cookie Policy.
4.8 Information We Do Not Collect
As part of our standard business operations, Natraj Infotech Pvt. Ltd. does not routinely collect, access, or store:
Customer operational databases;
IT Asset Inventory stored within Tracker365;
Employee records maintained by Customers;
Procurement records;
Vendor databases;
Helpdesk operational data;
Network monitoring data;
Warranty records;
Customer business documents;
Customer passwords;
Customer financial records.
Unless specifically authorized by the Customer for technical support purposes, such information remains entirely within the Customer's own infrastructure.
4.9 Data Minimization
We collect only the Personal Information that is reasonably necessary for:
Software licensing;
Product delivery;
Technical support;
Customer relationship management;
Legal and regulatory compliance;
Business communications.
We do not intentionally collect unnecessary Personal Information.
Natraj Infotech Pvt. Ltd. collects and processes Personal Information only for legitimate business purposes related to the delivery, licensing, support, maintenance, improvement, and administration of Tracker365.
We use Personal Information responsibly, lawfully, and only to the extent necessary for the purposes described in this Privacy Policy.
5.1 Software Licensing
We use Personal Information to:
Generate software licenses;
Activate Tracker365 licenses;
Validate software licenses;
Renew or upgrade licenses;
Verify licensing eligibility;
Maintain licensing records;
Prevent unauthorized software usage.
5.2 Product Delivery & Implementation
Personal Information may be used to:
Coordinate software installation;
Schedule implementation activities;
Configure licensing requirements;
Provide onboarding assistance;
Deliver implementation-related communications;
Facilitate successful deployment of Tracker365.
5.3 Technical Support
We may process Personal Information to:
Respond to support requests;
Diagnose technical issues;
Resolve software problems;
Provide troubleshooting assistance;
Verify customer identity;
Deliver remote support (where authorized);
Maintain support case history.
5.4 Customer Communication
We use Personal Information to communicate with Customers regarding:
Product demonstrations;
Quotations;
Licensing information;
Technical updates;
Product releases;
Security notifications;
Service announcements;
Renewal reminders;
Business communications.
5.5 Product Improvement
Information collected from website usage, customer feedback, and support interactions may be used to:
Improve product functionality;
Enhance software performance;
Develop new features;
Improve customer experience;
Identify recurring technical issues;
Improve documentation and support resources.
Customer operational data stored within Tracker365 is not used for product development or analytics unless expressly shared by the Customer for that purpose.
5.6 Website Administration
Information collected through our website may be used to:
Maintain website security;
Improve website performance;
Monitor website availability;
Analyze website traffic;
Optimize user experience;
Detect fraudulent or malicious activities.
5.7 Legal and Regulatory Compliance
We may process Personal Information where necessary to:
Comply with applicable laws;
Respond to lawful governmental requests;
Meet tax and accounting obligations;
Enforce contractual rights;
Protect intellectual property;
Resolve legal disputes;
Exercise or defend legal claims.
5.8 Security and Fraud Prevention
Personal Information may be used to:
Detect unauthorized access;
Prevent software piracy;
Protect licensing systems;
Identify suspicious activities;
Maintain system integrity;
Investigate security incidents.
5.9 Customer Relationship Management
We may use Personal Information to:
Maintain customer records;
Manage ongoing business relationships;
Track service history;
Respond to business enquiries;
Improve customer satisfaction;
Provide account-related assistance.
5.10 Marketing Communications
Where permitted by applicable law, we may use Business Contact Information to send:
Product announcements;
Feature updates;
Product newsletters;
Webinar invitations;
Event invitations;
Promotional offers;
Educational content;
Industry insights.
Recipients may opt out of marketing communications at any time by following the unsubscribe instructions or by contacting us directly.
5.11 Business Operations
Personal Information may also be processed for legitimate internal business purposes, including:
Record keeping;
Internal reporting;
Audit requirements;
Business planning;
Contract administration;
Service quality management;
Operational management.
5.12 We Do Not Sell Personal Information
Natraj Infotech Pvt. Ltd. does not sell, rent, lease, or trade Personal Information to third parties for marketing or commercial purposes.
Any sharing of Personal Information is limited to the circumstances described in this Privacy Policy or where required by applicable law.
5.13 Purpose Limitation
We process Personal Information only for the purposes for which it was originally collected or for other compatible purposes permitted by applicable law.
If we intend to use Personal Information for a materially different purpose, we will take appropriate steps to notify the affected individual or obtain consent where required by law.
The Tracker365 website uses cookies and similar technologies to provide a secure, efficient, and user-friendly browsing experience. These technologies help us operate our website, remember user preferences, improve website performance, understand visitor interactions, and protect our online services.
Cookies used on our website do not provide us with access to the Customer's Tracker365 databases or operational business data.
6.1 What Are Cookies?
Cookies are small text files stored on your computer, mobile device, or web browser when you visit a website.
Cookies enable websites to recognize your device, remember your preferences, maintain session information, and improve your overall browsing experience.
6.2 Why We Use Cookies
We may use cookies for purposes including:
Operating and maintaining the Website;
Remembering user preferences;
Improving website performance;
Enhancing user experience;
Measuring website traffic;
Understanding visitor behaviour;
Detecting technical issues;
Protecting website security;
Preventing fraudulent or malicious activities.
6.3 Types of Cookies We May Use
(a) Essential Cookies
These cookies are necessary for the proper operation of the Website.
They may be used to:
Maintain user sessions;
Enable page navigation;
Support website security;
Prevent unauthorized activities;
Remember cookie preferences.
Without these cookies, certain parts of the Website may not function properly.
(b) Functional Cookies
Functional cookies help remember your preferences to provide a more personalized browsing experience.
Examples include:
Preferred language;
Region settings;
Previously submitted form information (where applicable);
User interface preferences.
(c) Performance & Analytics Cookies
These cookies help us understand how visitors use our Website so that we can improve its performance and usability.
Information collected may include:
Pages visited;
Time spent on pages;
Navigation paths;
Device type;
Browser type;
General usage statistics.
Where analytics services are used, the information is generally aggregated and does not directly identify individual users.
(d) Security Cookies
Security-related cookies may be used to:
Protect against fraudulent activities;
Detect suspicious behaviour;
Improve website security;
Support secure authentication processes;
Prevent unauthorized access.
6.4 Third-Party Cookies
Some cookies may be placed by trusted third-party service providers that assist us in operating the Website.
Depending on the services enabled on the Website, third-party technologies may include:
Website Analytics Services (such as Google Analytics, if implemented);
Embedded Maps;
Video Content Providers;
CAPTCHA or Bot Protection Services;
Other website infrastructure services.
The use of such cookies is subject to the respective privacy policies of those third-party providers.
6.5 Managing Cookies
Most web browsers allow users to:
View stored cookies;
Delete cookies;
Block cookies;
Disable specific categories of cookies;
Configure browser privacy settings.
Please note that disabling certain cookies may affect the functionality, performance, or availability of some Website features.
6.6 Cookie Consent
Where required by applicable law, the Website may display a Cookie Consent Banner allowing users to:
Accept all cookies;
Reject non-essential cookies;
Customize cookie preferences.
Your cookie preferences may be updated at any time through the Website (where such functionality is available) or through your browser settings.
6.7 Do Not Track (DNT)
Some web browsers provide a "Do Not Track" (DNT) feature.
Because there is currently no universally accepted standard for responding to DNT signals, the Website may not respond to all DNT browser requests. Users may instead manage cookie preferences through their browser settings or our Cookie Consent mechanism, where available.
6.8 Cookies Used by Tracker365 Software
Tracker365 is an on-premise software solution installed within the Customer's own infrastructure.
This Privacy Policy section relates only to the official Tracker365 website.
Any session management, authentication mechanisms, or locally stored data used within the deployed Tracker365 software environment are managed by the Customer within their own infrastructure and are not controlled by Natraj Infotech Pvt. Ltd.
6.9 Future Technologies
As our Website evolves, we may introduce additional technologies to improve functionality, security, accessibility, or user experience.
Any material changes to our use of cookies or tracking technologies will be reflected in this Privacy Policy and, where required, through an updated Cookie Consent mechanism.
Natraj Infotech Pvt. Ltd. has designed Tracker365 using a customer-controlled, on-premise deployment model. Unlike cloud-based Software-as-a-Service (SaaS) platforms, Tracker365 is installed and operated within the Customer's own IT infrastructure.
Accordingly, all operational business data created, uploaded, stored, processed, or managed through Tracker365 remains under the Customer's ownership and control.
7.1 Customer Ownership of Data
The Customer retains full ownership of all data entered into or generated through Tracker365, including but not limited to:
IT Asset Records
Employee Information
Vendor Information
Procurement Records
Software License Inventory
Warranty Information
Helpdesk Tickets
Network Device Information
Accessories
Business Reports
Inventory Records
Custom Fields
Uploaded Documents
Other operational business information
Nothing in this Privacy Policy transfers ownership of Customer Data to Natraj Infotech Pvt. Ltd.
7.2 Customer-Controlled Infrastructure
Tracker365 is deployed on infrastructure owned, managed, or controlled by the Customer.
Depending on the Customer's deployment model, the software may be installed on:
Customer-owned Ubuntu Servers;
Customer-managed Cloud Servers;
Virtual Machines;
Private Infrastructure;
Other approved deployment environments.
The Customer is solely responsible for the management and security of its hosting environment.
7.3 No Routine Access to Customer Data
Natraj Infotech Pvt. Ltd. does not routinely access, monitor, host, process, or store Customer Data contained within Tracker365.
Access to Customer Data occurs only where:
The Customer explicitly requests technical support;
The Customer grants temporary remote access;
Access is necessary to diagnose or resolve a reported technical issue; or
Access is otherwise required by applicable law.
7.4 Customer Responsibility for Data Management
The Customer is solely responsible for:
Managing Customer Data;
Maintaining database integrity;
Creating and testing backups;
Configuring user access permissions;
Protecting sensitive information;
Implementing appropriate security controls;
Complying with applicable data protection laws.
7.5 No Use of Customer Data
Natraj Infotech Pvt. Ltd. does not use Customer Data for:
Marketing purposes;
Advertising;
Product analytics;
Customer profiling;
Commercial exploitation;
Sale to third parties.
Customer Data is never sold, rented, or commercially shared by the Company.
7.6 Temporary Remote Support Access
Where remote technical support is requested by the Customer, temporary access may be provided using approved remote support tools (such as AnyDesk, TeamViewer, or Microsoft Quick Assist).
Such access:
Requires the Customer's prior approval;
Is limited to resolving the reported issue;
Exists only for the duration of the support session; and
Does not grant ongoing access to Customer systems.
7.7 Customer Backup Responsibility
Because Customer Data remains within the Customer's own infrastructure, the Customer is solely responsible for:
Database backups;
Disaster recovery planning;
Backup verification;
Data restoration;
Backup retention policies.
Natraj Infotech Pvt. Ltd. is not responsible for any loss of Customer Data resulting from inadequate backup practices, hardware failures, security incidents, or infrastructure issues within the Customer's environment.
7.8 Customer Control Over Access
The Customer has full control over:
User Accounts;
User Roles;
Permissions;
Authentication Methods;
Password Policies;
Database Access;
Network Access;
Server Administration.
The Company does not manage or administer Customer user accounts unless specifically agreed in writing as part of a separate professional services engagement.
7.9 Data Portability
Since Customer Data is stored within the Customer's own environment, the Customer may export, manage, archive, migrate, or retain its data at its own discretion, subject to the capabilities of Tracker365 and the Customer's infrastructure.
7.10 Privacy Commitment
Natraj Infotech Pvt. Ltd. is committed to respecting the Customer's ownership, privacy, confidentiality, and control over Customer Data.
Our role is limited to providing the Tracker365 software, licensing, updates, and authorized technical support. The Customer remains the owner and controller of all operational data managed through the Product.
Natraj Infotech Pvt. Ltd. is committed to protecting the Personal Information we collect and maintaining appropriate administrative, technical, and organizational safeguards to help prevent unauthorized access, disclosure, alteration, or destruction of such information.
Because Tracker365 is deployed within the Customer's own infrastructure, the security of Customer Data is a shared responsibility. While we implement appropriate security measures for the information under our control, the Customer remains responsible for securing its own servers, databases, operating systems, networks, and deployed Tracker365 environment.
8.1 Security Measures Implemented by the Company
To protect Personal Information under our control, we implement appropriate security practices, which may include:
Restricted access to authorized personnel;
Role-based access controls for internal systems;
Secure handling of licensing information;
Protection of business communications;
Security awareness for employees handling customer information;
Reasonable administrative and technical safeguards.
These measures are designed to reduce the risk of unauthorized access, misuse, alteration, or disclosure of Personal Information.
8.2 Customer Infrastructure Security
As Tracker365 operates within the Customer's environment, the Customer is responsible for securing:
Servers and hosting infrastructure;
PostgreSQL databases;
Ubuntu or other supported operating systems;
Firewalls and network configurations;
User authentication mechanisms;
Access permissions;
Antivirus and endpoint protection;
Operating system updates and security patches;
Physical security of servers where applicable.
8.3 Database Security
The Customer is solely responsible for protecting and maintaining its database environment, including:
Strong database credentials;
Secure database access controls;
Database backups;
Monitoring database activity;
Restricting unauthorized access.
Natraj Infotech Pvt. Ltd. does not routinely access or manage Customer databases.
8.4 Remote Support Security
When remote support is requested by the Customer:
Access is provided only with the Customer's explicit approval;
Access is limited to resolving the reported issue;
Sessions are conducted using mutually agreed remote support tools (such as AnyDesk, TeamViewer, or Microsoft Quick Assist);
Access is temporary and ends once the support activity is completed.
8.5 Data Breach Prevention
We continuously strive to reduce the risk of unauthorized access to the Personal Information under our control through reasonable administrative and technical safeguards.
However, no method of electronic communication, software deployment, or information storage can be guaranteed to be completely secure.
8.6 Customer Responsibility for Incident Response
The Customer is responsible for detecting, investigating, responding to, and recovering from incidents affecting its own infrastructure, including:
Unauthorized access;
Malware or ransomware attacks;
Network intrusions;
Database compromise;
Hardware failures;
Backup restoration;
Disaster recovery activities.
Where requested, Natraj Infotech Pvt. Ltd. may provide reasonable technical assistance related to Tracker365, but responsibility for the Customer's infrastructure remains with the Customer.
8.7 Security Best Practices
We recommend that Customers implement appropriate security practices, including:
Strong password policies;
Multi-factor authentication (where available);
Regular operating system updates;
Timely software patching;
Routine database backups;
Restricted administrative access;
Firewall and network protection;
Continuous monitoring of server and database activity.
8.8 No Absolute Security Guarantee
While Natraj Infotech Pvt. Ltd. takes reasonable steps to protect the Personal Information under its control, no security system or technology can guarantee absolute protection against every possible threat.
Accordingly, the Company cannot guarantee that unauthorized access, cyberattacks, system failures, or other security incidents will never occur.
8.9 Security Contact
If you believe that Personal Information shared with Natraj Infotech Pvt. Ltd. has been compromised, or if you identify a potential security issue relating to our services, please notify us promptly using the contact details provided in this Privacy Policy so that appropriate action can be taken.
Natraj Infotech Pvt. Ltd. respects the confidentiality of Personal Information and is committed to protecting the privacy of its Customers, Users, and business contacts.
We do not sell, rent, lease, or commercially trade Personal Information or Customer Data to any third party.
Personal Information is shared only where necessary to provide our services, comply with legal obligations, protect legitimate business interests, or with the Customer's consent.
9.1 No Sale of Personal Information
Natraj Infotech Pvt. Ltd. does not:
Sell Personal Information;
Rent Personal Information;
Lease Personal Information;
Trade Personal Information;
Share Personal Information with third parties for advertising purposes;
Commercially exploit Personal Information.
Customer Data stored within Tracker365 is never sold or used for commercial purposes by the Company.
9.2 Service Providers
We may share limited Personal Information with trusted third-party service providers who assist us in operating our business, including services such as:
Business email services;
Website hosting;
Domain and DNS management;
Customer communication platforms;
Payment processing (where applicable);
Professional advisors such as auditors, accountants, or legal consultants.
Such service providers are permitted to use the information only for the specific services they provide on our behalf and are expected to maintain appropriate confidentiality and security measures.
9.3 Legal Requirements
We may disclose Personal Information where required to do so by applicable law or where we reasonably believe such disclosure is necessary to:
Comply with legal obligations;
Respond to lawful requests from courts, regulatory authorities, or government agencies;
Protect our legal rights;
Prevent fraud or unlawful activities;
Protect the safety, security, or rights of Customers, Users, or the public.
9.4 Business Transfers
If Natraj Infotech Pvt. Ltd. undergoes a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor organization will be expected to continue protecting Personal Information in accordance with this Privacy Policy or a substantially equivalent policy.
9.5 Customer-Authorized Disclosure
We may disclose Personal Information or provide limited access to Customer-related information where the Customer has expressly authorized us to do so, including for:
Technical support;
Software implementation;
License administration;
Product demonstrations;
Professional services.
Such disclosure will be limited to the extent necessary for the requested service.
9.6 Customer Data
Because Tracker365 is deployed within the Customer's own infrastructure, Natraj Infotech Pvt. Ltd. does not routinely possess, process, or store Customer operational data.
Accordingly, the Company does not disclose Customer Data to third parties as part of its normal business operations.
Any access to Customer Data occurs only with the Customer's prior authorization or where required by applicable law.
9.7 Confidentiality Obligations
Employees, contractors, consultants, and authorized representatives of Natraj Infotech Pvt. Ltd. who may have access to Personal Information are required to maintain appropriate confidentiality and use such information only for legitimate business purposes.
Access is limited to individuals who require the information to perform their assigned responsibilities.
9.8 International Disclosure
Where Personal Information is processed or accessed outside the Customer's jurisdiction in connection with legitimate business operations or support services, reasonable safeguards will be implemented to protect such information in accordance with applicable laws.
9.9 No Marketing Disclosure
Natraj Infotech Pvt. Ltd. does not share Personal Information with third parties for:
Third-party advertising;
Marketing campaigns unrelated to Tracker365;
Data brokerage;
Profiling for commercial advertising;
Unsolicited promotional activities.
9.10 Disclosure Policy Updates
If our practices relating to the sharing or disclosure of Personal Information materially change, we will update this Privacy Policy and, where required by applicable law, provide appropriate notice before such changes take effect.
Natraj Infotech Pvt. Ltd. retains Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Because Tracker365 is deployed within the Customer's own infrastructure, the Company does not routinely retain Customer operational data.
10.1 Customer Data
Customer operational data stored within Tracker365 remains under the Customer's exclusive control.
The Company does not routinely collect, host, process, or retain:
IT Asset Records;
Employee Information;
Vendor Information;
Procurement Records;
Software License Inventory;
Warranty Records;
Helpdesk Data;
Network Device Information;
Business Reports;
Inventory Records; or
Other operational business information maintained by the Customer.
The Customer determines how long such information is retained within its own environment.
10.2 License Information
Information collected for software licensing, activation, renewals, and license administration may be retained for as long as necessary to:
Manage active licenses;
Verify license ownership;
Process renewals;
Provide technical support;
Maintain customer account history;
Comply with legal, accounting, and taxation requirements.
10.3 Business Communications
Business communications, including emails, enquiries, quotations, support requests, and related correspondence, may be retained for a reasonable period to:
Respond to future enquiries;
Maintain customer service records;
Resolve disputes;
Improve service quality;
Meet legal and contractual obligations.
10.4 Website Information
Website usage information, including technical logs and analytics data, may be retained for a limited period to:
Maintain website security;
Monitor website performance;
Diagnose technical issues;
Improve user experience;
Prevent fraudulent or malicious activities.
Retention periods may vary depending on operational and technical requirements.
10.5 Legal and Regulatory Requirements
Certain Personal Information may be retained for longer periods where required to:
Comply with applicable laws and regulations;
Meet accounting and taxation obligations;
Resolve legal claims or disputes;
Enforce contractual rights;
Protect the Company's legitimate interests.
10.6 Secure Disposal
When Personal Information is no longer required for the purposes for which it was collected, and no legal obligation requires its continued retention, the Company will take reasonable steps to securely delete, anonymize, or dispose of such information in accordance with applicable laws and internal business practices.
10.7 Customer Responsibility
Since Tracker365 operates within the Customer's own infrastructure, the Customer is solely responsible for determining:
Data retention periods;
Database archiving;
Backup retention;
Record deletion;
Data disposal;
Compliance with applicable retention requirements.
10.8 Backup Copies
Any backup copies created and maintained by the Customer remain entirely under the Customer's control.
Natraj Infotech Pvt. Ltd. is not responsible for the retention, deletion, restoration, or management of Customer-managed backups.
10.9 Policy Updates
The Company may revise its data retention practices from time to time to reflect changes in business operations, legal obligations, or regulatory requirements.
Any material changes will be reflected in the updated Privacy Policy published on the official Tracker365 website.
Natraj Infotech Pvt. Ltd. respects the privacy rights of individuals and is committed to providing reasonable access and control over Personal Information, subject to applicable laws and contractual obligations.
Depending on applicable law and the nature of your interaction with us, you may have the following rights regarding your Personal Information.
11.1 Right to Access
You may request confirmation of whether we process your Personal Information and, where applicable, request access to the Personal Information we hold about you.
11.2 Right to Correction
If you believe that any Personal Information maintained by us is inaccurate, incomplete, or outdated, you may request that we correct or update such information.
11.3 Right to Deletion
Subject to applicable legal, contractual, accounting, licensing, and regulatory obligations, you may request the deletion of your Personal Information where it is no longer required for legitimate business purposes.
Certain information may be retained where required by law or to protect our legal rights.
11.4 Right to Withdraw Consent
Where Personal Information is processed based on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain products, services, licensing, or support.
11.5 Right to Object or Restrict Processing
Where permitted by applicable law, you may request that we restrict or object to certain processing of your Personal Information.
We will evaluate such requests in accordance with applicable legal requirements and our legitimate business interests.
11.6 Right to Marketing Preferences
You may opt out of receiving promotional emails, newsletters, product announcements, or other marketing communications from us at any time by:
Using the unsubscribe option included in the communication (where available); or
Contacting us using the details provided in this Privacy Policy.
Please note that service-related communications, licensing notifications, security updates, and support communications may still be sent where necessary.
11.7 Customer Data Rights
Tracker365 is deployed within the Customer's own infrastructure.
Accordingly, Natraj Infotech Pvt. Ltd. does not routinely control or manage the Customer's operational business data.
Requests relating to:
IT Asset Records;
Employee Information;
Vendor Information;
Procurement Records;
Helpdesk Data;
Warranty Information;
Network Device Information;
Business Reports; or
Other operational data stored within Tracker365,
should be directed to the Customer (Data Controller) rather than Natraj Infotech Pvt. Ltd.
11.8 Identity Verification
To protect Personal Information from unauthorized disclosure, we may request reasonable proof of identity before responding to any privacy-related request.
Where requests are submitted by an authorized representative, additional verification or authorization may be required.
11.9 Response Time
We aim to respond to legitimate privacy requests within a reasonable period and in accordance with applicable legal requirements.
Complex requests or requests requiring additional verification may take longer to process.
11.10 Exercising Your Privacy Rights
To exercise any of your privacy rights or to submit a privacy-related request, please contact us using the contact details provided in Section 17 – Contact Us of this Privacy Policy.
We will review each request individually and respond in accordance with applicable laws, contractual obligations, and our legitimate business requirements.
Tracker365, the Tracker365 website, and the related products and services are intended solely for business, commercial, institutional, and organizational use.
Our products and services are not designed for, directed toward, or intended to be used by children under the age of 18 years.
Accordingly, Natraj Infotech Pvt. Ltd. does not knowingly collect, process, or store Personal Information from children under the age of 18 through the Tracker365 website, licensing process, or related services.
12.1 No Intentional Collection
We do not intentionally request, collect, or maintain Personal Information from individuals under 18 years of age.
If a child submits Personal Information through our website or services without appropriate authorization, such information is considered to have been provided unintentionally.
12.2 Removal of Information
If we become aware that Personal Information relating to a child under the age of 18 has been collected inadvertently, we will take reasonable steps to delete or anonymize such information, unless retention is required by applicable law.
Parents, legal guardians, or authorized representatives who believe that a child has provided Personal Information to us may contact us using the contact details provided in this Privacy Policy.
12.3 Business Use Only
Tracker365 is intended exclusively for:
Companies;
Business Organizations;
Government Departments;
Educational Institutions;
Healthcare Organizations;
Manufacturing Companies;
Enterprises; and
Other commercial or institutional users.
Individuals under the age of 18 should not register for, purchase, activate, or use Tracker365 independently.
12.4 Parental Contact
If a parent or legal guardian believes that a child has provided Personal Information to Natraj Infotech Pvt. Ltd., they may contact us to request review, correction, or deletion of such information, subject to applicable legal requirements.
Natraj Infotech Pvt. Ltd. is headquartered in India, and Tracker365 is primarily offered to organizations operating within India. However, certain business activities, technical support services, or communications may involve the transfer or access of limited Personal Information across national borders.
We are committed to ensuring that any international transfer of Personal Information is carried out in accordance with applicable data protection laws and appropriate security safeguards.
13.1 Limited Cross-Border Transfers
In the ordinary course of business, limited Personal Information may be transferred or accessed internationally for purposes such as:
Customer support;
Business communications;
Product licensing;
Email services;
Technical troubleshooting (where authorized);
Cloud-based business tools used by the Company.
Such transfers are limited to the minimum information necessary for the relevant business purpose.
13.2 Customer Data
Tracker365 is deployed within the Customer's own infrastructure.
Accordingly, Customer operational data—including IT Asset Records, Employee Information, Vendor Information, Procurement Records, Helpdesk Data, Network Device Information, and other business records—is not routinely transferred internationally by Natraj Infotech Pvt. Ltd.
Any international transfer of Customer Data would occur only:
With the Customer's explicit authorization;
As part of a Customer-requested support activity; or
Where required by applicable law.
13.3 Security Safeguards
Where Personal Information is transferred across borders, we take reasonable steps to protect such information by implementing appropriate administrative, technical, and organizational safeguards.
We seek to ensure that Personal Information continues to receive an appropriate level of protection during any international processing or transfer.
13.4 Compliance with Applicable Laws
International transfers of Personal Information will be carried out in accordance with:
Applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (where applicable);
Other applicable data protection and privacy laws relevant to the transfer; and
Contractual obligations between the Company and its Customers.
13.5 Future International Operations
As our business expands into additional countries or regions, Personal Information may be processed in jurisdictions outside India.
Where such transfers occur, Natraj Infotech Pvt. Ltd. will implement appropriate safeguards and update this Privacy Policy where required to reflect any material changes in our international data handling practices.
Natraj Infotech Pvt. Ltd. may update, modify, or revise this Privacy Policy from time to time to reflect changes in our business operations, products, services, legal obligations, regulatory requirements, security practices, or industry standards.
We encourage Users and Customers to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and manage Personal Information.
14.1 Reasons for Updates
This Privacy Policy may be updated for reasons including, but not limited to:
Changes in applicable laws or regulations;
Introduction of new Tracker365 features or services;
Changes to our business operations or processes;
Improvements to security practices;
Updates to data processing activities;
Changes in technology or industry best practices;
Organizational or corporate changes.
14.2 Publication of Updates
Whenever this Privacy Policy is updated, the revised version will be published on the official Tracker365 website.
The "Last Updated" date at the beginning of this Privacy Policy will also be revised to indicate the effective date of the latest version.
14.3 Material Changes
Where required by applicable law or where a material change significantly affects the processing of Personal Information, Natraj Infotech Pvt. Ltd. may provide additional notice through appropriate communication channels, such as:
Email notifications (where appropriate);
Website announcements;
Customer communications;
Other reasonable notification methods.
14.4 Continued Use
Your continued use of the Tracker365 website, products, software, licensing services, or related services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.
Where applicable law requires additional consent for specific changes, such consent will be obtained before those changes take effect.
14.5 Previous Versions
For internal compliance and record-keeping purposes, Natraj Infotech Pvt. Ltd. may retain previous versions of this Privacy Policy.
Only the most recent version published on the official Tracker365 website shall govern the collection, use, and protection of Personal Information from its effective date onward.
If you have any questions, concerns, requests, or feedback regarding this Privacy Policy, the processing of your Personal Information, or your privacy rights, you may contact Natraj Infotech Pvt. Ltd. using the details below.
We will make reasonable efforts to respond to your enquiry as promptly as possible and in accordance with applicable laws.
15.1 Company Information
Company NameNatraj Infotech Pvt. Ltd.
ProductTracker365 – IT Asset Management Software
Websitehttps://tracker365.in
15.2 Contact Details
General EnquiriesEmail: sales@natrajinfo.in
Technical SupportEmail: support@natrajinfo.in (or your official support email, if different)
Phone+91-9909022626
15.3 Registered Office
220, Fortune Business Hub,Near Shell Petrol Pump,Sola, Ahmedabad – 380060,Gujarat, India.
15.4 Business Hours
Monday – Saturday10:00 AM – 07:00 PM (IST)
Sunday and Public Holidays – Closed
15.5 Privacy Requests
If you wish to:
Access your Personal Information;
Correct or update your Personal Information;
Request deletion of your Personal Information;
Withdraw consent (where applicable);
Report a privacy concern;
Submit a data protection request; or
Ask questions regarding this Privacy Policy,
please contact us using the email address provided above.
We may request reasonable information to verify your identity before processing certain privacy-related requests in order to protect Personal Information from unauthorized disclosure.
15.6 Response Time
We aim to acknowledge and respond to privacy-related enquiries within a reasonable period, subject to the nature and complexity of the request and any applicable legal requirements.
Where additional verification or information is required, the response time may be extended accordingly.
Natraj Infotech Pvt. Ltd. is committed to protecting the privacy of individuals and addressing privacy-related concerns in a fair, transparent, and timely manner.
In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India), individuals may contact our designated Grievance Officer regarding any concerns related to the collection, use, processing, disclosure, retention, or protection of their Personal Information.
16.1 Grievance Officer Details
Grievance OfficerPrivacy & Grievance OfficerNatraj Infotech Pvt. Ltd.
ProductTracker365 – IT Asset Management Software
Emailsales@natrajinfo.in
Phone+91-9909022626
Registered Office
220, Fortune Business Hub,Near Shell Petrol Pump,Sola, Ahmedabad – 380060,Gujarat, India.
16.2 Matters That May Be Reported
You may contact the Grievance Officer regarding matters including, but not limited to:
Collection of Personal Information;
Use or processing of Personal Information;
Requests to access, update, or correct Personal Information;
Requests for deletion of Personal Information (where applicable);
Withdrawal of consent;
Privacy or confidentiality concerns;
Security-related concerns involving Personal Information;
Questions regarding this Privacy Policy;
Any other data protection or privacy-related matter.
16.3 How to Submit a Grievance
Privacy-related complaints or requests may be submitted by email or through any other official communication channel provided by Natraj Infotech Pvt. Ltd.
To help us process your request efficiently, please include:
Your full name;
Company name (if applicable);
Contact details;
A clear description of the issue;
Relevant supporting information or documents, where available.
16.4 Response to Grievances
Upon receiving a grievance, Natraj Infotech Pvt. Ltd. will make reasonable efforts to:
Acknowledge receipt of the complaint;
Review the matter objectively;
Request additional information where necessary;
Respond within a reasonable timeframe in accordance with applicable legal requirements.
Response times may vary depending on the complexity of the matter and the information available.
16.5 Identity Verification
To protect Personal Information and prevent unauthorized disclosure, we may request reasonable proof of identity before processing privacy-related requests or complaints.
Where a request is submitted by an authorized representative, additional authorization or documentation may be required.
16.6 Escalation
If a grievance cannot be resolved through our internal grievance process, individuals may seek any remedies available under applicable laws, including the Digital Personal Data Protection Act, 2023, or any other applicable legal framework.
16.7 Continuous Improvement
Natraj Infotech Pvt. Ltd. values feedback relating to privacy and data protection. Complaints, suggestions, and observations may be reviewed to improve our privacy practices, internal procedures, and customer experience.
This Privacy Policy shall be governed by, interpreted, and enforced in accordance with the laws of India.
Natraj Infotech Pvt. Ltd. is committed to complying with all applicable data protection, privacy, information technology, and other relevant laws and regulations governing the collection, use, processing, storage, disclosure, and protection of Personal Information.
17.1 Applicable Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India, including applicable provisions of:
The Digital Personal Data Protection Act, 2023 (DPDP Act), as amended from time to time;
The Information Technology Act, 2000, where applicable;
Applicable rules, regulations, notifications, and governmental guidelines; and
Any other applicable laws governing privacy, data protection, electronic communications, and contractual obligations.
17.2 Jurisdiction
Any dispute, claim, controversy, or legal proceeding arising out of or relating to this Privacy Policy, the collection or processing of Personal Information, or the use of the Tracker365 website, products, or related services shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India, unless otherwise required by applicable law.
17.3 Dispute Resolution
Before initiating any formal legal proceedings, we encourage individuals to contact Natraj Infotech Pvt. Ltd. using the contact details provided in this Privacy Policy so that we may attempt to resolve the matter amicably and in good faith.
Nothing in this section limits any rights or remedies available under applicable law.
17.4 Compliance Commitment
Natraj Infotech Pvt. Ltd. regularly reviews its privacy practices, internal procedures, and security measures to help ensure ongoing compliance with applicable legal and regulatory requirements.
Where applicable laws are amended or new legal obligations become effective, we may update this Privacy Policy accordingly.
17.5 Severability
If any provision of this Privacy Policy is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
17.6 No Waiver
Failure by Natraj Infotech Pvt. Ltd. to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or of any other rights available under applicable law.
17.7 Entire Privacy Policy
This Privacy Policy constitutes the complete privacy statement of Natraj Infotech Pvt. Ltd. relating to Tracker365 and supersedes any previous privacy statements relating to the collection and processing of Personal Information through the Tracker365 website, products, or related services.
This Privacy Policy should be read together with the applicable Terms & Conditions, Software License Agreement, and any other legal notices published on the Tracker365 website.